Store Operations Lead - Customer-Centric Supervisor

CVS Health; Louisville (KY); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Shift Supervisor to support the Store Management team by ensuring excellent customer service and store execution. The role leads the staff when managers are not onsite, overseeing opening/closing and daily operations to maintain efficiency and a positive shopping experience.

The ideal candidate has strong deductive reasoning, communication and supervisory skills, and can handle flexible shifts including early mornings, overnights, and weekends.

Qualifications

• Requires strong reasoning and analytical abilities to assess store operations.
• Excellent communication and supervisory abilities are essential for leading teams.
• Flexibility to work early mornings, overnights, weekends and overtime as needed.

Responsibilities

• Lead store staff in absence of manager or Operations Supervisor to ensure smooth opening/closing procedures.
• Collaborate with store management and crews to drive execution and performance.
• Assist customers and resolve questions, problems and complaints, upholding CVS customer service standards.
• Maintain confidentiality of customer/patient information and ensure stock, pricing and displays are accurate.
• Manage merchandising tasks: price merchandise, stock shelves, execute displays and seasonal promotions.
• Reset departments following planogram guidelines and ensure accurate inventory.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision

Flexible schedule

Education

High School Diploma or Equivalent

Job description

CVS Health is seeking a Shift Supervisor to support the Store Management team by ensuring excellent customer service and store execution. The role leads the staff when managers are not onsite, overseeing opening/closing and daily operations to maintain efficiency and a positive shopping experience.

The ideal candidate has strong deductive reasoning, communication and supervisory skills, and can handle flexible shifts including early mornings, overnights, and weekends.