Store Operations Lead — Customer-Centric Shift Supervisor

CVS Health; Royal Oak (MI); On-site; USD 22,000 - 33,000; Full time

Job summary

CVS Health in Royal Oak, MI is hiring a Shift Supervisor to support the Store Management team and drive store execution with a focus on customer service. You will lead staff in the absence of a manager, ensure opening/closing procedures, and help sustain daily operations.

Ideal candidates bring strong supervisory experience, solid communication, and comfort with schedules including early mornings, overnights, and weekends.

Qualifications

• Deductive reasoning, analytical thinking and computer proficiency.

Responsibilities

• Lead and supervise store crew through assigning, directing and following up on activities.
• Assist customers with questions, problems and complaints while maintaining service standards.
• Execute merchandising, pricing and presentation tasks as directed.
• Ensure opening and closing procedures are completed accurately.
• Maintain confidentiality of customer information.

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication skills

Supervision skills

Education

High School Diploma or equivalent

Job description

CVS Health in Royal Oak, MI is hiring a Shift Supervisor to support the Store Management team and drive store execution with a focus on customer service. You will lead staff in the absence of a manager, ensure opening/closing procedures, and help sustain daily operations.

Ideal candidates bring strong supervisory experience, solid communication, and comfort with schedules including early mornings, overnights, and weekends.