Store Operations Lead - Customer Care & Team Growth

Dollar Tree; Wister (OK); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree is seeking an Assistant Store Manager to support store operations, customer service, and team development. You will assist with daily functions, help customers, transfer merchandise from delivery to stockroom and sales floor, and ensure the store remains clean and well-stocked.

The role requires strong communication, leadership, and organizational skills, with the ability to work in a fast-paced, team environment and provide friendly customer service.

Qualifications

• High school diploma or equivalent preferred; ability to read, interpret, and explain directives.
• Store management experience in retail, grocery, or drug store preferred.
• Must lift up to 55 lbs and perform frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Strong communication, interpersonal, and written skills are required.
• Ability to work in a high-energy, team environment.
• Exceptional customer service, organizational, and communication skills.
• Strong problem solving and decision-making abilities.

Responsibilities

• Assist with store functions and day-to-day store activities.
• Help customers in a positive, approachable manner and address any questions or concerns they may have.
• Help organize, and transfer merchandise from delivery truck to stockroom to sales floor and ensure the seasonal areas of the store are maintained.
• Perform opening and closing procedures as needed.
• Process all corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests and any additional communications related to store activities.
• Maintain promotional effectiveness of store-front fixtures and displays.
• Assist in ordering merchandise, processing damaged merchandise, record keeping (including payroll, scheduling, and cash register deposits and receipts), and loss prevention.
• Maintain areas of the store, including a well-stocked sales floor and organized stockroom, to company standards.
• Protect and secure all company assets, including store cash.
• Adhere to policies and procedures including safety guidelines and ensure all store associates follow company policies and procedures.
• Help the Store Manager supervise, train, and develop Store Associates.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned*.

Skills

Store management experience

Customer service

Communication

Teamwork

Problem solving

Decision making

Written communication

Education

High school diploma or equivalent

Job description

Dollar Tree is seeking an Assistant Store Manager to support store operations, customer service, and team development. You will assist with daily functions, help customers, transfer merchandise from delivery to stockroom and sales floor, and ensure the store remains clean and well-stocked.

The role requires strong communication, leadership, and organizational skills, with the ability to work in a fast-paced, team environment and provide friendly customer service.