Store Operations Lead | Customer Experience & Team Growth

Dollar Tree Stores INC; Three Rivers (MI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree Stores INC is seeking an Assistant Store Manager to help oversee store operations, customer service, and team development in a fast-paced retail environment.

Key duties include assisting with daily store activities, organizing merchandise, overseeing openings and closings, processing directives, and maintaining promotional displays. The role emphasizes customer service excellence, team leadership, and maintaining a safe, clean store.

Qualifications

• High school diploma or equivalent; ability to read and explain directives is required.
• Store management experience in retail, grocery, or drug store environments preferred.
• Ability to lift up to 55 lbs and perform physically demanding tasks.
• Strong communication, interpersonal, and written skills required.

Responsibilities

• Assist with store functions and day-to-day store activities.
• Help customers in a positive, approachable manner and address questions or concerns they may have.
• Help organize and transfer merchandise from delivery truck to stockroom to sales floor and maintain seasonal areas.
• Perform opening and closing procedures as needed.
• Process corporate directives and communications related to store activities.
• Maintain promotional effectiveness of store-front fixtures and displays.
• Assist in ordering merchandise, processing damaged merchandise, payroll, scheduling, and cash handling.
• Maintain a clean, well-stocked store and organized stockroom to company standards.
• Protect and secure all company assets, including cash.
• Adhere to policies, safety guidelines, and ensure team compliance.
• Help Store Manager supervise, train, and develop Store Associates.
• Foster a positive, safe, and respectful environment for customers and teammates.
• Ensure cleanliness throughout the store, bathrooms, floors, and restrooms.

Skills

Customer service

Communication

Team leadership

Retail operations

Problem solving

Education

High school diploma or equivalent

Job description

Dollar Tree Stores INC is seeking an Assistant Store Manager to help oversee store operations, customer service, and team development in a fast-paced retail environment.

Key duties include assisting with daily store activities, organizing merchandise, overseeing openings and closings, processing directives, and maintaining promotional displays. The role emphasizes customer service excellence, team leadership, and maintaining a safe, clean store.