Store Operations Lead — Auto Parts (Growth & Benefits)

O'Reilly Auto Parts; Marquette (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions when?

Medical, Dental, & Vision Insurance

Tuition & Education Assistance

Job summary

O’Reilly Auto Parts in Marquette, MI is seeking a Store Supervisor to lead the sales floor, supervise customer service programs, and coordinate staffing during peak hours. You will assist in hiring, training, coaching, and evaluating team members to meet performance goals.

You’ll also manage returns, transfers, and daily cash controls according to policy. The role emphasizes developing associates, maintaining store appearance and safety, and ensuring high service levels for retail and

Qualifications

• Sales Specialist Training and Assistant Manager Certification required
• RSS Certification required or desired
• Certified Parts Professional (CPP) and ASE Certification desired
• Fluency in multiple languages is a plus (Spanish highly desired)

Responsibilities

• Lead store team members to deliver excellent customer service to retail and professional customers.
• Supervise customer service programs and ensure proper staffing during peak hours.
• Assist in hiring, interviewing, and coaching team members; set and review performance goals.
• Process returns, transfers, and shipments; manage cash handling and deposits.
• Ensure compliance with company policies, scheduling, clock-in/out, and security procedures.

Skills

Store leadership

Customer service

Staffing

Training & coaching

Job description

O’Reilly Auto Parts in Marquette, MI is seeking a Store Supervisor to lead the sales floor, supervise customer service programs, and coordinate staffing during peak hours. You will assist in hiring, training, coaching, and evaluating team members to meet performance goals.

You’ll also manage returns, transfers, and daily cash controls according to policy. The role emphasizes developing associates, maintaining store appearance and safety, and ensuring high service levels for retail and