Store Operations Lead & Associate Coach

The TJX Companies, Inc.; Washington (District of Columbia); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Medical/dental/vision coverage

Paid holidays/vacation/sick

Job summary

Marshalls, part of The TJX Companies, is hiring at our Washington DC location. Grow your career by delivering outstanding customer experiences and leading store operations on a day-to-day basis.

We seek a team player with leadership experience, strong communication, and the ability to coach Associates while adapting to changes in direction. Flexible scheduling, including nights and weekends, is required to support store needs.

Qualifications

• 1 year retail, 6 months leadership experience
• Superior communication and organizational skills with attention to detail
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to coach, delegate, and follow-up on multiple people/tasks
• Able to respond quickly in challenging circumstances
• Capable of multi-tasking

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

Marshalls, part of The TJX Companies, is hiring at our Washington DC location. Grow your career by delivering outstanding customer experiences and leading store operations on a day-to-day basis.

We seek a team player with leadership experience, strong communication, and the ability to coach Associates while adapting to changes in direction. Flexible scheduling, including nights and weekends, is required to support store needs.