Store Operations Lead

Hibbett, Inc.; Jacksonville (FL); On-site; USD 34,000 - 38,000; Full time

Job summary

Hibbett Retail, Inc. in Jacksonville, FL seeks an Assistant Manager in Operations to support the Store Manager with daily operations and customer service excellence. The role covers merchandising, scheduling, training, and ensuring policies are followed while delivering outstanding service.

You will step in for the Store Manager during absences and help drive store profitability. The position requires a hands-on leader who knows product areas, stores policies, and can communicate effectively

Qualifications

• Retail experience preferred, footwear/apparel a plus.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Team-oriented with initiative and attention to detail.

Responsibilities

• Assist Store Manager in controlling store assets.
• Help establish action plans for selling, restocking, merchandising, and scheduling.
• Act in store manager's absence and assume responsibilities as needed.
• Support personnel recruiting, training, and evaluation.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to meet department standards and responsibilities.
• Maintain customer service excellence per manuals and policies.

Skills

Customer service

Interpersonal skills

Communication

Team leadership

Adaptability

Job description

Hibbett Retail, Inc. in Jacksonville, FL seeks an Assistant Manager in Operations to support the Store Manager with daily operations and customer service excellence. The role covers merchandising, scheduling, training, and ensuring policies are followed while delivering outstanding service.

You will step in for the Store Manager during absences and help drive store profitability. The position requires a hands-on leader who knows product areas, stores policies, and can communicate effectively