Store Operations & Guest Experience Lead

Five Below; Hobbs (NM); On-site; USD 19,000 - 23,000; Part time

Job summary

Five Below in Hobbs, NM is seeking a crew supervisor to wow customers through friendly service and efficient checkout. You will help oversee daily store operations, train associates, and assist with receiving and merchandising.

The role includes opening/closing duties, cash handling, and ensuring a positive guest experience. We value a high school diploma, 1+ years of management experience, and strong communication.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Oversee daily activities of all store associates, ensuring they are performing duties effectively and providing excellent customer service.
• Assist with receiving, unpacking, and organizing of new stock for quick placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, and customer issues.
• Manage opening/closing of the store, including cash security, alarms, and daily readiness.
• Support onboarding and ongoing training of associates on policies, product knowledge, and procedures.
• Drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.

Skills

Management experience

Communication

Multi-tasking

Creativity

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Hobbs, NM is seeking a crew supervisor to wow customers through friendly service and efficient checkout. You will help oversee daily store operations, train associates, and assist with receiving and merchandising.

The role includes opening/closing duties, cash handling, and ensuring a positive guest experience. We value a high school diploma, 1+ years of management experience, and strong communication.