Store Operations & Guest Experience Lead

Brobston Group; Elizabeth (NJ); On-site; USD 28,000 - 40,000; Full time

Job summary

Brobston Group in Elizabeth, NJ is seeking a Key Holder to support sales, customer service, and merchandise operations. The role assists with opening/closing and oversees store activities when leadership is unavailable.

Candidates should have a high school diploma, strong communication skills, the ability to read safety instructions, and the stamina to stand and lift up to 50 pounds, with flexible scheduling including nights and weekends.

Qualifications

• High school diploma or equivalent.
• Strong interpersonal and communication skills.
• Ability to read and interpret safety rules, operating instructions, and procedural manuals.
• Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
• Ability to stand and walk for extended periods, use store technology, and frequently lift or move up to 50 pounds.

Responsibilities

• Provide friendly, genuine customer service on the selling floor, at checkout, and in fitting rooms.
• Process sales, returns, payments, and cash accurately.
• Prepare and process merchandise, including pricing, tagging, ticketing, damages, and stock receipt and dispatch.
• Maintain clean, organized, and safe selling-floor and stockroom spaces.
• Protect company assets and follow operational procedures.
• Support store opening and closing standards and provide supplemental oversight when needed.

Skills

Interpersonal skills

Communication skills

Education

High school diploma or equivalent

Job description

Brobston Group in Elizabeth, NJ is seeking a Key Holder to support sales, customer service, and merchandise operations. The role assists with opening/closing and oversees store activities when leadership is unavailable.

Candidates should have a high school diploma, strong communication skills, the ability to read safety instructions, and the stamina to stand and lift up to 50 pounds, with flexible scheduling including nights and weekends.