Store Operations & Guest Experience Lead

Smoothie King; Carmel (IN); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Smoothie King in Carmel, Indiana is seeking an Assistant General Manager to support the GM in leading a team to deliver an exceptional guest experience while upholding brand standards.

You will assist in hiring, training, scheduling, and coaching staff, manage cash handling and daily deposits, and ensure food safety and store cleanliness.

You will collaborate on local marketing, events, and community outreach, monitor KPIs, and help implement programs to grow sales and customer satisfaction.

Qualifications

• Minimum High School Diploma or GED Equivalent.
• Minimum 2 years' experience as a shift lead in a restaurant or similar type of retail customer service business.
• ServSafe Certification.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to perform basic POS and computer functions.
• Ability to communicate effectively with customers, team members, and the community, both orally and in writing.
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.

Responsabilités

• Assist the General Manager with hiring, developing, and leading the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Assist the General Manager in developing local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Collaborate with the General Manager to deliver the best smoothies and healthy retail products to your community. Review store environment and KPIs to identify problems, concerns, and opportunities for improvement and partner with the General Manager to address accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Champion and embody our culture, mission, and core values.
• Ensure and maintain store cleanliness and upkeep, including monthly inspections, systems reviews, and coordinating the update/replacement of damaged equipment or facilities.
• Drive implementation of company programs through action planning and inspiring teams to meet operational standards.
• Communicate all marketing strategies and promotions in the store to the team, ensuring proper execution to drive results.

Connaissances

Verbal communication

Written communication

POS familiarity

Customer service

Formation

High School Diploma or GED

ServSafe Certification

Outils

Microsoft Word

Excel

Description du poste

Smoothie King in Carmel, Indiana is seeking an Assistant General Manager to support the GM in leading a team to deliver an exceptional guest experience while upholding brand standards.

You will assist in hiring, training, scheduling, and coaching staff, manage cash handling and daily deposits, and ensure food safety and store cleanliness.

You will collaborate on local marketing, events, and community outreach, monitor KPIs, and help implement programs to grow sales and customer satisfaction.