Store Operations & Customer Service Lead

Family Dollar; Snow Hill (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Family Dollar in Snow Hill, North Carolina is seeking an Assistant Store Manager to support store operations, customer service, and team development. You will help with day-to-day functions, greet customers, and ensure merchandise is stocked and displayed according to company standards.

This role requires leadership, the ability to train associates, supervise opening and closing procedures, manage inventory, and uphold safety policies.

Qualifications

• High school diploma or equivalent preferred; ability to read, interpret, and explain operational directives.
• Store management experience in retail, grocery, or drug store environment preferred.
• Ability to lift up to 55 lbs. and perform physical duties.
• Strong communication, interpersonal, and written skills.
• Ability to work in a high-energy, team environment.
• Exceptional customer service and organizational skills.
• Strong problem solving and decision-making skills.

Responsibilities

• Assist with store functions and day-to-day store activities.
• Help customers in a positive, approachable manner and address questions or concerns.
• Maintain well-stocked sales floor and organized stockroom to standards.
• Perform opening and closing procedures as needed.
• Assist in ordering merchandise and processing damaged merchandise; recordkeeping including payroll, scheduling, cash handling, deposits.
• Maintain courteous, safe, and clean store environment.
• Assist Store Manager in training and developing Store Associates.
• Protect and secure store assets including cash and equipment.

Skills

Strong communication

Customer service

Team leadership

Organizational skills

Problem solving

Education

High school diploma or equivalent

Job description

Family Dollar in Snow Hill, North Carolina is seeking an Assistant Store Manager to support store operations, customer service, and team development. You will help with day-to-day functions, greet customers, and ensure merchandise is stocked and displayed according to company standards.

This role requires leadership, the ability to train associates, supervise opening and closing procedures, manage inventory, and uphold safety policies.