Store Operations & Customer Service Lead

SonicJobs Inc.; High Point (NC); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Family Dollar is seeking an Assistant Store Manager to support store operations, customer service, and team development at our High Point location in North Carolina. You will assist with daily store activities, organize merchandise, and help drive sales while upholding company policies and safety guidelines.

The role requires strong communication, a customer-focused mindset, and the ability to work in a fast-paced team environment.

Qualifications

• High school diploma or equivalent; ability to read and explain directives.
• Store management experience in retail, grocery, or drug store preferred.
• Capable of lifting up to 55 lbs and frequent standing/walking.
• Strong communication, interpersonal, and written skills.
• Ability to work in a high-energy, team environment.
• Exceptional customer service, organizational, and communication skills.
• Strong problem solving and decision-making skills.

Responsibilities

• Assist with store functions and day-to-day activities.
• Help customers with questions or concerns in a positive, approachable manner.
• Organize and transfer merchandise from delivery to stockroom to sales floor and maintain seasonal areas.
• Perform opening and closing procedures as needed.
• Maintain promotional fixtures and displays and ensure store merchandising standards.
• Assist in ordering merchandise, processing damaged merchandise, record-keeping, and loss prevention.
• Supervise, train, and develop store associates; maintain a positive, safe environment.

Skills

High school diploma

Store management experience

Lift 55 lbs

Strong communication

Team environment

Customer service

Problem solving

Education

High school diploma or equivalent

Job description

Family Dollar is seeking an Assistant Store Manager to support store operations, customer service, and team development at our High Point location in North Carolina. You will assist with daily store activities, organize merchandise, and help drive sales while upholding company policies and safety guidelines.

The role requires strong communication, a customer-focused mindset, and the ability to work in a fast-paced team environment.