Store Operations & Customer Experience Leader

Designer Brands; Topeka (KS); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Designer Brands in Topeka, KS is seeking an experienced Store Leader to support store management in delivering exceptional customer service, merchandising, and inventory control. You will help drive sales, coach associates, and ensure daily open/close routines are completed.

The role requires at least 2 years of management experience, strong communication, and the ability to work nights, weekends, and holidays. Join a fast-paced team focused on a positive customer experience.

Qualifications

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.

Responsabilités

• Ensure customers have a positive experience and complete daily open/close tasks.
• Review and communicate action plans to ensure tasks are completed weekly and monthly.
• Elevate in-store experience by coaching staff to achieve store goals and KPI.
• Set expectations and follow up on all inventory activities including freight receipt and MOOS.
• Support omni activities in store including BOPIS and related processes.
• Assist in recruiting, interviewing, and onboarding Store Associate candidates.
• Support Store Manager with scheduling, payroll management, and associate relations matters.

Connaissances

Customer service

Team leadership

Communication

Tempo and accountability

Technology use

Formation

High School Diploma or equivalent

Some college preferred

Description du poste

Designer Brands in Topeka, KS is seeking an experienced Store Leader to support store management in delivering exceptional customer service, merchandising, and inventory control. You will help drive sales, coach associates, and ensure daily open/close routines are completed.

The role requires at least 2 years of management experience, strong communication, and the ability to work nights, weekends, and holidays. Join a fast-paced team focused on a positive customer experience.