Store Operations & Customer Experience Lead

Greenstar Co-op; Town of Ithaca (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

GreenStar Co-op in Ithaca, NY seeks an Assistant General Manager to oversee daily operations, staff supervision, and customer service. Responsibilities include staffing, merchandising, safety, and department maintenance to ensure a hospitable cooperative environment.

The role emphasizes leadership, adherence to policies, and training staff to uphold performance and service standards in a community-owned store.

Qualifications

• Exceptional customer service and clear communication with staff and customers.
• Ability to handle multiple demands, stay calm, and prioritize tasks.
• Experience supervising staff and providing training.
• Familiarity with cash handling, POS, and store systems.

Responsibilities

• Develop weekly store schedules within labor budget.
• Maintain store security and address facilities emergencies.
• Communicate concerns to Store Manager and document issues.
• Ensure stock levels and inventory accuracy.
• Train staff on front-end systems and customer service.
• Maintain clean, well-organized shelves and accurate product labeling.
• Lead safety initiatives and training; enforce safety rules.
• Foster positive staff relations and fair, consistent management practices.

Skills

Customer service

Communication

Stress management

Conflict resolution

Attention to detail

Supervisory experience

Retail systems

Physical ability

Education

N/A

Tools

POS system

Retail software

Job description

GreenStar Co-op in Ithaca, NY seeks an Assistant General Manager to oversee daily operations, staff supervision, and customer service. Responsibilities include staffing, merchandising, safety, and department maintenance to ensure a hospitable cooperative environment.

The role emphasizes leadership, adherence to policies, and training staff to uphold performance and service standards in a community-owned store.