DeWitt Assistant Store Manager

GreenStar Cooperative Market; City of Ithaca (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Time off benefits

Affordable health care

Job summary

GreenStar Cooperative Market is seeking an Assistant Store Manager to help oversee daily operations, security, and customer service. You will assist with scheduling, training, and ensuring accurate stock, pricing, and safety compliance.

The role requires leadership in a cooperative environment and a focus on hospitality for coworkers and customers. You will collaborate with the Store Manager to uphold policies, manage inventory, and lead by example in delivering excellent service while

Qualifications

• Excellent customer service and communication skills.
• Ability to handle multiple demands and stay calm.
• Conflict resolution and de-escalation abilities.
• Detail-oriented with accuracy.
• Experience supervising staff preferred.
• Experience with cash registers and retail software a plus.
• Able to lift 50 lbs.

Responsibilities

• Assist with weekly store schedules within labor budget.
• Maintain store security and address facilities emergencies.
• Report concerns to Store Manager; handle customer or staff issues.
• Understand coop structure and purchasing processes.
• Ensure orders and invoices are processed and stocked.
• Maintain stock levels and accurate labeling using the POS system.
• Keep shelves stocked, displays organized, and prices clear.
• Train staff on front-end systems and customer service standards.
• Ensure cash handling accuracy and safe procedures.
• Provide friendly service and assist with special orders.
• Maintain clean retail and storage areas meeting health standards.
• Support inventory counts and equipment maintenance.
• Follow safety rules and participate in training.
• Foster positive staff relations and clear communication.
• Fill in for staff as needed; update procedures and manuals.
• Provide feedback to Store Manager and help achieve goals.

Skills

Customer service

Communication

Stress management

Conflict resolution

Attention to detail

Supervisory experience

Cash handling

POS familiarity

Team leadership

Tools

POS system

Job description

Description

GreenStar offers excellent time off benefits & affordable and flexible health care!

Purpose: To ensure smooth store operations in the absence of the Store Manager, to include a well-maintained store appearance, store security, appropriate and timely responses to emergencies, and a focus on providing excellent customer service. Other responsibilities include supervision and staff training, consistent implementation of policies and procedures, leadership, and creating a hospitable environment that welcomes coworkers, customers, owners, and members of the community.

Commitment: “GreenStar Co-op is committed to being an inclusive organization free from discrimination. We seek out and welcome people from diverse communities to participate in a community-owned cooperative business structure”

Status: Level IV, Assistant, Report to: Store Manager

RESPONSIBILITIES

GENERAL MANAGERIAL

• Assist with the development of weekly schedules for store that cover all store needs within labor budget.
• Ensure store security and communicate timely any facilities emergencies.
• Communicate with the Store Manager any concerns that arose while on duty; to include, customer complaints, staff performance concerns, maintenance concerns, etc.
• Maintain a working knowledge of the differences between cooperatives and other businesses.
• Ensure orders are received in accordance with established procedures and invoices are coded and submitted in a timely manner, following protocol.
• Ensure buyers maintain appropriate stock levels and accuracy.
• Knowledgeable of our POS system,

MERCHANDISING

• Ensure shelves are fully stocked and rotated to ensure products are fresh and in date.
• Ensure displays and shelves are clean and well organized.
• Ensure that all products are accurately labeled for description and price including accurate sales signage.

CUSTOMER SERVICE

• Provide ongoing training for staff regarding front-end systems, customer service, storewide systems and GreenStar product lines.
• Knowledge of and demonstrates ability to train staff in security procedures.
• Ensure accuracy and security of all cash
• Ensure friendly customer service at all times.
• Assist customers with product questions in a prompt, friendly, courteous manner, referring them to other staff when necessary.
• Offer suggestions for purchases and ways to prepare products.
• Help customers place special orders.

DEPARTMENT MAINTENANCE

• Ensure retail and storage areas are clean, orderly condition, meeting health department standards.
• Assists with the preparation for and ensure accuracy of inventory counts.
• Ensure maintenance of all store equipment and communicates and notified the Store Manager if equipment is in need of repair. Also ensure that unsafe equipment is taken out of service.

SAFETY RESPONSIBILITIES

• Follow GreenStar safety rules.
• Assist other employees in safety needs.
• Correct unsafe equipment and conditions and communicate with the Store Manager or Facilities.
• Assist with safety training needs.
• Participate in safety training programs.
• Perform other tasks as assigned to ensure a safe and healthy work environment.

STAFF RELATIONS

• Maintain good working relationships with other staff.
• Follow store wide policies and procedures as set out in the Employee Handbook and by the Management Team.
• Ensure that communications with other staff are clear, direct and respectful.
• Treat staff and managers with consistency and fairness, in a style appropriate to a cooperative work environment.

SUPERVISORY

• Knowledgeable of and ability to fill in for all staffing positions and perform daily tasks related to those positions.
• Document and update procedures, systems and checklists.
• Assist with maintaining procedure manuals for all positions.
• Provide necessary and ongoing feedback to the Store Manager relative to staff performance.
• Ensure compliance of all retail department personnel with established policies, procedures and guidelines.
• Model supportive and participatory leadership qualities, promoting team building and motivating staff to achieve department goals.
• Participate in preparing agendas for regular department meetings.

Requirements

QUALIFICATIONS

• Excellent customer service skills, to include the ability to project an outgoing, friendly personality.
• Effective communication skills, to include but not limited to, good listener and ability to give clear instructions
• Ability to handle and prioritize multiple demands and stay calm; high tolerance for stress.
• Ability to resolve conflicts and de-escalate situations.
• Attention to detail, accuracy.
• Supervisory experience preferred.
• Experience with cash registers, retail operating systems, and computer software a plus.
• Ability to lift 50 lbs.