Bakery Production & Customer Service Specialist

Greenstar Co-op; Town of Ithaca (NY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

GreenStar Co-op in Ithaca, NY is seeking a motivated bakery team member to prepare breads and pastries, assist customers, restock displays, and maintain clean, organized stations. You will join a community-owned cooperative and work with the Bakery Manager to deliver high-quality goods and friendly service.

Responsibilities include assisting customers, producing baked goods per daily lists, stocking, maintaining cleanliness, and following safety procedures.

Qualifications

• Prior production baking and decorating experience required.
• Strong customer service and communication skills.
• Ability to follow through on commitments and meet deadlines.
• Willingness to accept input/feedback and contribute to the team.
• Motivation, initiative and reliability in a fast-paced bakery.
• Interest in natural foods and local vendors/farms preferred.
• Ability to multitask and stay calm under pressure.
• Physical ability to lift up to 50 pounds.

Responsibilities

• Assist customers with product questions in a prompt, courteous manner.
• Work independently and as part of a team to maintain a welcoming bakery space.
• Participate in trainings, meetings, and huddles to stay informed.
• Know the bakery products and assist with special orders.
• Prepare bakery offerings based on daily production lists and recipes.
• Prepare breads and pastries following established recipes; maintain clean work areas.
• Stock and rotate displays; receive and stock ingredients and supplies.
• Ensure sanitary storage, labeling, and storage procedures; follow health standards.
• Follow safety rules and participate in safety trainings; report hazards and unsafe equipment.
• Attend storewide trainings and support onboarding of new staff.

Skills

Production baking experience

Decorating experience

Communication skills

Follow-through

Open to feedback

Self-driven

Natural foods/local vendors interest

Multitasking/prioritization

Lifting 50 pounds

Job description

GreenStar Co-op in Ithaca, NY is seeking a motivated bakery team member to prepare breads and pastries, assist customers, restock displays, and maintain clean, organized stations. You will join a community-owned cooperative and work with the Bakery Manager to deliver high-quality goods and friendly service.

Responsibilities include assisting customers, producing baked goods per daily lists, stocking, maintaining cleanliness, and following safety procedures.