Store Operations & Customer Experience Lead

Five Below; Rockaway Township (NJ); On-site; USD 22,000 - 28,000; Part time

Job summary

Five Below in Rockaway Township, NJ, is seeking to hire a part-time retail associate with leadership responsibilities to manage daily store operations and support the team. The role emphasizes delivering a WOW customer experience, supervising staff, and maintaining stock and merchandising standards.

Responsibilities include opening/closing the store, training new hires, and collaborating with the leadership team to drive sales while controlling costs.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensure crew wow customers through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly checkout experience.
• Oversee the daily activities of all store associates, ensuring they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Act as Manager on Duty when needed, taking full responsibility for store operations, staff management, and customer service.
• Manage opening/closing of the store, including securing cash, locking doors, alarms, and ensuring smooth daily operation.
• Support onboarding and ongoing training of associates on store policies and product knowledge.
• Drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
• Partner with store leadership on merchandising procedures and World Recovery.
• Perform store maintenance (garbage, cleaning, stock room).

Skills

Communication skills

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

Tools

Cash register operation

Job description

Five Below in Rockaway Township, NJ, is seeking to hire a part-time retail associate with leadership responsibilities to manage daily store operations and support the team. The role emphasizes delivering a WOW customer experience, supervising staff, and maintaining stock and merchandising standards.

Responsibilities include opening/closing the store, training new hires, and collaborating with the leadership team to drive sales while controlling costs.