Store Operations & Customer Experience Lead

HOUSING WORKS INC

New York (NY)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Healthcare plans

PTO up to 30 days in first year

Educational benefit

Job summary

Housing Works is seeking a Customer Engagement Associate to provide first-rate customer and donor services while supporting daily store operations in New York. You will assist with opening/closing, merchandising, and policy compliance to deliver an engaging shopping experience.

The role emphasizes training staff and volunteers, operating the cash register, and maintaining displays that promote events and premium products.

Qualifications

Commitment to excellent customer service.
Experience/knowledge of thrift store environment preferred.
Excellent written and verbal communications.
Self-starting, self-motivating mindset.
Strong interest in Housing Works mission to end homelessness and HIV/AIDS.
Basic math skills including percentages.
Basic knowledge of Microsoft Word, Excel, and web-based email.
Flexible schedule; weekends and holidays required.
Ability to stand, walk, kneel, bend for long periods and lift up to 40 pounds.

Responsibilities

Open and close the store in the absence of the Store Manager.
Use Housing Works’ tools to ensure store operations and standards are met.
Ensure compliance with all Housing Works policies and procedures.
Regularly review the store environment to improve operations and merchandising.
Focus on staff/volunteer deployment, sales goals, promotions, and daily to-dos.
Train and develop skills of all employees and volunteers to meet standards and goals.
Ensure training on register operations, visual merchandising, and maintenance standards.
Care for and maintain donations, store merchandise, and interior fixturing.
Merchandise the store per Housing Works standards with displays highlighting upcoming events.