Store Operations & Customer Experience Lead

HOUSING WORKS INC; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Healthcare plans

PTO up to 30 days in first year

Educational benefit

Job summary

Housing Works is seeking a Customer Engagement Associate to provide first-rate customer and donor services while supporting daily store operations in New York. You will assist with opening/closing, merchandising, and policy compliance to deliver an engaging shopping experience.

The role emphasizes training staff and volunteers, operating the cash register, and maintaining displays that promote events and premium products.

Qualifications

• Commitment to excellent customer service.
• Experience/knowledge of thrift store environment preferred.
• Excellent written and verbal communications.
• Self-starting, self-motivating mindset.
• Strong interest in Housing Works mission to end homelessness and HIV/AIDS.
• Basic math skills including percentages.
• Basic knowledge of Microsoft Word, Excel, and web-based email.
• Flexible schedule; weekends and holidays required.
• Ability to stand, walk, kneel, bend for long periods and lift up to 40 pounds.

Responsibilities

• Open and close the store in the absence of the Store Manager.
• Use Housing Works’ tools to ensure store operations and standards are met.
• Ensure compliance with all Housing Works policies and procedures.
• Regularly review the store environment to improve operations and merchandising.
• Focus on staff/volunteer deployment, sales goals, promotions, and daily to-dos.
• Train and develop skills of all employees and volunteers to meet standards and goals.
• Ensure training on register operations, visual merchandising, and maintenance standards.
• Care for and maintain donations, store merchandise, and interior fixturing.
• Merchandise the store per Housing Works standards with displays highlighting upcoming events.

Skills

Customer service

Thrift store knowledge

Communication skills

Self-motivation

Mission alignment

Numerical literacy

MS Word & Excel

Flexibility

Physical stamina

Tools

Microsoft Word

Excel

Web-based email

Job description

Housing Works is seeking a Customer Engagement Associate to provide first-rate customer and donor services while supporting daily store operations in New York. You will assist with opening/closing, merchandising, and policy compliance to deliver an engaging shopping experience.

The role emphasizes training staff and volunteers, operating the cash register, and maintaining displays that promote events and premium products.