Thrift Store Engagement Specialist

HOUSING WORKS INC; New York (NY); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Healthcare plans

PTO 30 days

Tuition reimbursement

Job summary

Housing Works is seeking a Customer Engagement Associate for a part-time role at our Brooklyn store. You will provide first-rate customer and donor services, helping maximize sales and support daily operations.

Responsibilities include opening/closing in the absence of the Store Manager, ensuring policy compliance, maintaining store standards, and training staff and volunteers on register operations and merchandising. Strong communication and a sales-oriented mindset are essential.

Qualifications

• Commitment to excellent customer service.
• Experience/knowledge of thrift store environment preferred.
• Excellent communications skills (verbal and written).
• Self-starting, self-motivating mindset.

Responsibilities

• Open and close store in the absence of the Store Manager.
• Utilize Housing Works tools to ensure store operations and standards are met.
• Ensure compliance with Housing Works policies and procedures.
• Review store environment to improve operations and merchandising.
• Deploy staff and volunteers to meet sales goals and promotions.
• Train and develop staff/volunteers on registers, merchandising, and maintenance.
• Ensure merchandise is handled properly and displays align with standards.

Skills

Customer service

Communication skills

Team oriented

Self-motivated

Math basics

Tools

Microsoft Word

Excel

Web email apps

Job description

Housing Works is seeking a Customer Engagement Associate for a part-time role at our Brooklyn store. You will provide first-rate customer and donor services, helping maximize sales and support daily operations.

Responsibilities include opening/closing in the absence of the Store Manager, ensuring policy compliance, maintaining store standards, and training staff and volunteers on register operations and merchandising. Strong communication and a sales-oriented mindset are essential.