Store Operations & Customer Experience Lead

Five Below; Mayfield Heights (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Five Below in Mayfield Heights, Ohio is seeking a dedicated Store Manager. The role includes ensuring top-notch customer service, overseeing store operations, and managing daily activities of associates. Ideal candidates will have a high school diploma, management experience, and strong communication skills. This position involves training new staff, driving sales, and maintaining store organization. Flexibility for work schedule is required. Join Five Below to inspire a fun and energetic team culture!

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensure crew members provide excellent customer service.
• Oversee daily activities of store associates.
• Assist with receiving and organizing new stock.
• Act as Manager on Duty when needed.
• Manage store operations during opening and closing.
• Train and onboard new associates.
• Drive store sales and control expenses.
• Maintain store cleanliness and organization.

Skills

Excellent verbal and written communication skills

Ability to multi-task

Creative thinking

Ability to maintain composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Minimum 1 year of management experience

Job description

Five Below in Mayfield Heights, Ohio is seeking a dedicated Store Manager. The role includes ensuring top-notch customer service, overseeing store operations, and managing daily activities of associates. Ideal candidates will have a high school diploma, management experience, and strong communication skills. This position involves training new staff, driving sales, and maintaining store organization. Flexibility for work schedule is required. Join Five Below to inspire a fun and energetic team culture!