Store Operations & Customer Experience Lead

DICK'S Sporting Goods, Inc.; Grandville (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

DICK’S Sporting Goods in Grandville, MI is seeking a store teammate to help customers, maintain attractive product displays, and support store operations. This role involves assisting with inbound freight, stocking shelves, and delivering an exceptional shopping experience.

Candidates should be comfortable standing for long periods and lifting up to 35 lbs. You will work as part of a team, uphold brand standards, and contribute to a safe, inclusive store environment.

Qualifications

• Prior retail experience or customer-focused experience preferred.
• Ability to stand, walk, and lift up to 35 lbs.
• Willingness to perform varied tasks across store operations.

Responsibilities

• Greet customers and teammates; proactively assist athletes to understand needs and support shopping experience.
• Assist with unloading trucks and processing freight; ensure backroom organized and accessible.
• Uphold merchandising and presentation standards.
• Follow safety, loss prevention, and standard operating procedures; protect company information.
• Create an inclusive store environment where everyone feels welcome and respected.
• Support the team with an all-hands-on-deck approach and perform other tasks as assigned.

Skills

Customer focus

Accountability

Collaborative

Decisive/Decision-making

Action-oriented

Job description

DICK’S Sporting Goods in Grandville, MI is seeking a store teammate to help customers, maintain attractive product displays, and support store operations. This role involves assisting with inbound freight, stocking shelves, and delivering an exceptional shopping experience.

Candidates should be comfortable standing for long periods and lifting up to 35 lbs. You will work as part of a team, uphold brand standards, and contribute to a safe, inclusive store environment.