Store Operations & Customer Experience Lead

Socket.dev; Athens (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree in Athens, Tennessee is seeking an Assistant Store Manager to join our team. You will help with store operations, customer service, and team development, ensuring a positive, efficient store environment.

Key responsibilities include assisting with daily store activities, organizing merchandise, opening and closing procedures, supervising associates, protecting assets, and upholding company policies. Strong communication and reliability are essential.

Qualifications

• High school diploma or equivalent preferred; ability to read, interpret, and explain operational directives.
• Store management experience in retail, grocery, or drug store environment preferred.
• Must be able to lift up to 55 lbs. and perform duties requiring frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Strong communication, interpersonal, and written skills required.
• Ability to work in a high-energy, team environment.
• Exceptional customer service, organizational, and communication skills.
• Strong problem solving and decision-making skills.

Responsibilities

• Assist with store functions and day-to-day store activities.
• Help customers in a positive, approachable manner and address questions or concerns.
• Help organize and transfer merchandise from delivery truck to stockroom to sales floor; maintain seasonal areas.
• Perform opening and closing procedures.
• Process corporate directives and communications related to store activities.
• Maintain promotional effectiveness of fixtures and displays.
• Assist in ordering merchandise, processing damaged merchandise, record keeping (payroll, scheduling, cash deposits/receipts), and loss prevention.
• Maintain clean, well-stocked sales floor and organized stockroom to company standards.
• Protect and secure all store assets, including cash.
• Adhere to policies and safety guidelines; ensure associates follow procedures.
• Help Store Manager supervise, train, and develop Store Associates.
• Maintain a positive, safe, and respectful environment with customers and staff.
• Ensure store areas are neat, clean, and presentable.
• Other duties as assigned.

Skills

High school diploma

Store management experience

Customer service

Communication

Team environment

Problem solving

Physical stamina

Attention to detail

Education

High school diploma or equivalent

Job description

Dollar Tree in Athens, Tennessee is seeking an Assistant Store Manager to join our team. You will help with store operations, customer service, and team development, ensuring a positive, efficient store environment.

Key responsibilities include assisting with daily store activities, organizing merchandise, opening and closing procedures, supervising associates, protecting assets, and upholding company policies. Strong communication and reliability are essential.