Store Operations & Customer Experience Lead

Lids; Arlington (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Employee discount

Paid Time Off

Career development

Early wage access

Uncapped bonus

Job summary

Lids Sports Group is seeking an Assistant Store Manager in Arlington, TX to lead store operations and deliver a customer‑focused experience. You will drive performance, ensure compliance with company standards, and support staff through training and scheduling, all while maintaining brand integrity.

Responsibilities include staff development, handling escalations, executing sales strategies to hit KPIs, and managing inventory and cash processes.

Qualifications

• Demonstrated ability to produce sales results while minimizing loss.
• Strong interpersonal and verbal communication skills.
• Capability to work independently without supervision.

Responsibilities

• Lead store operations as Manager on Duty, handling scheduling and customer issues.
• Train and develop store associates through structured programs and goals.
• Administer progressive discipline and uphold brand standards.
• Motivate team members and align their work with company objectives.
• Ensure compliance with policies, procedures and inventory controls.
• Open and close store following defined operations procedures.

Skills

Sales results

Interpersonal skills

Independent work

Job description

Lids Sports Group is seeking an Assistant Store Manager in Arlington, TX to lead store operations and deliver a customer‑focused experience. You will drive performance, ensure compliance with company standards, and support staff through training and scheduling, all while maintaining brand integrity.

Responsibilities include staff development, handling escalations, executing sales strategies to hit KPIs, and managing inventory and cash processes.