Store Operations Coach & People Leader

Rally House; Town of Milton (NY); On-site; USD 24,000 - 35,000; Full time

Job summary

Rally House in Town of Milton, NY, seeks an Assistant Coach to act as the Assistant Store Manager, supporting daily operations and driving guest-focused experiences. You will help train, coach, and develop the team while ensuring adherence to standards and safety policies.

You will partner with the Head Coach to optimize payroll, analyze performance, and lead merchandising and service excellence across shifts. This role requires a passion for sports retail and strong leadership.

Qualifications

• Strong leadership and coaching abilities to guide retail teams.
• Ability to manage priorities and drive store results.
• Customer-focused mindset with ability to resolve issues quickly.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales and ease of shopping.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.
• Support payroll planning and labor optimization.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.

Skills

Drives for Results

Customer Centric

Action Oriented

Develops Teams

Communicates Effectively

Resilience

Education

Associates or Bachelor’s degree preferred

Job description

Rally House in Town of Milton, NY, seeks an Assistant Coach to act as the Assistant Store Manager, supporting daily operations and driving guest-focused experiences. You will help train, coach, and develop the team while ensuring adherence to standards and safety policies.

You will partner with the Head Coach to optimize payroll, analyze performance, and lead merchandising and service excellence across shifts. This role requires a passion for sports retail and strong leadership.