Business Operations Associate - Part Time

CarMax; Raleigh (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

CarMax in Raleigh, North Carolina is seeking a detail-oriented Business Operations Associate to support store operations. You will ensure smooth processing of sales and appraisals while delivering outstanding customer service. The role involves cash management, auditing paperwork, and clear communication with customers and internal teams to uphold CarMax's standards of transparency.

The ideal candidate will have strong organizational and multitasking skills, proficiency in Microsoft Office, and a commitment to excellence. Applicants should be flexible to work varied schedules, including nights and weekends.

Qualifications

• Ability to read and interpret data accurately.
• Multitasking skills in a deadline-driven environment.
• Effective communication skills for customer and team interactions.

Responsibilities

• Deliver outstanding customer service and guide customers through paperwork.
• Process and audit sales paperwork accurately.
• Manage auction and appraisal transactions and ensure proper documentation.
• Handle cash management tasks, including preparing deposits.
• Train and mentor new associates while assisting in multiple departments.
• Perform clerical duties like filing and data entry.
• Maintain a clean and orderly work area.

Skills

Customer service

Organizational skills

Data entry

Communication

Tools

Microsoft Office

Job description

7102 - Raleigh - 8520 Glenwood Ave, Raleigh, North Carolina, 27612

Position Overview

As a Business Operations Associate, you will be the backbone of our store operations, ensuring smooth and accurate processing of sales, auctions, and appraisals. This role combines exceptional customer service, attention to detail, and strong organizational skills in a fast-paced, team-oriented environment. You’ll handle cash management, audit and process critical paperwork, and provide clear communication to customers and internal teams—all while upholding CarMax’s commitment to transparency and integrity.

Role Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.