Store Operations & Analytics Specialist

Genuine Parts Company; Atlanta (GA); Remote; USD 52,000 - 76,000; Full time

Job summary

Genuine Parts Company in Atlanta seeks a Store Support Specialist to help store teams manage P&L, drive initiatives, and ensure adherence to policies. The role executes admin and analytical tasks while collaborating across the organization to remove roadblocks and boost store efficiency.

You will monitor operations, train new staff on internal systems, escalate complex issues to IT, and generate reports to identify trends and areas for improvement, delivering world-class service to store teams.

Qualifications

• 4+ years of administrative, planning and analytical experience, requiring attention to detail, ideally in a fast-paced multi-unit operation.

Responsibilities

• Monitor and ensure compliance with operational policies, procedures and management tools.
• Identify implementation and compliance gaps at store, region and division level.
• Measure and report all key compliance metrics to senior audiences.
• Complete a wide array of administrative tasks that support store efficiency and productivity.
• Training Support: Providing basic training to new team members on internal systems, processes and procedures.
• Incident Management & Escalation: Identifying complex issues that require further support from IT or other departments and escalating them appropriately.
• Reporting & Analysis: Tracking support tickets, identifying common issues, and generating reports to identify trends and potential areas for improvement.
• Process Improvement: Identifying opportunities to optimize team workflows and suggest enhancements to complex business problems.
• Service Excellence: Delivering world-class associate service by following established departmental policies, processes, and standards.

Skills

Administrative experience

Analytical thinking

Time management

Customer service focus

Retail/Distribution operations

Tools

Reporting software

Inventory management systems

Operational tools

Job description

Genuine Parts Company in Atlanta seeks a Store Support Specialist to help store teams manage P&L, drive initiatives, and ensure adherence to policies. The role executes admin and analytical tasks while collaborating across the organization to remove roadblocks and boost store efficiency.

You will monitor operations, train new staff on internal systems, escalate complex issues to IT, and generate reports to identify trends and areas for improvement, delivering world-class service to store teams.