STORE OPERATIONS ADMINISTRATOR

Bassett Furniture; Tampa (FL); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid training

Health coverage

Life Insurance

401(k) plan

Tuition assistance

Paid time off

Employee discounts

State-of-the-art showroom

Growth opportunities

Job summary

Bassett Furniture in Tampa seeks a Store Operations Administrator to support daily store functions, assist design consultants with order entry and cash handling, and ensure excellent customer service.

You will coordinate deliveries, follow up on service issues, and help manage petty cash, reconciliations, and store procedures in line with Bassett standards. This is an entry-level, hourly role with opportunities for growth.

Qualifications

• Retail experience is a plus, but not required.
• Conflict resolution and problem-solving skills.
• Organizational and time-management abilities.
• Commitment to Bassett’s Vision and Values.
• Valid driver’s license with clean driving record.
• Teamwork and enthusiastic attitude.
• Strong communication with customers, coworkers and management.
• Proficiency in reading/writing English.
• Experience with Windows-based software (Word, Excel).
• Ability to lift up to 25 pounds and occasional overhead reaching.

Responsibilities

• Assist design consultants with order entry and cash management.
• Assist ordering parts for customers (arms, legs, hardware).
• Manage petty cash reconciliation and cash drawer balancing.
• Audit daily transaction reports and assist with sales order entry.
• Resolve post-purchase service concerns with customers.
• Schedule deliveries and service calls, conduct satisfaction surveys.
• Process service orders and communicate status to customers.
• Receive purchase orders for parts or store pickups.
• Maintain store expense control and inventory accuracy.
• Collaborate with HR, distribution centers, visual team, and accounting.
• Support floor moves and ensure adherence to floor set and visuals.
• Tag new merchandise and update tags as needed.

Skills

Conflict resolution

Organizational skills

Time management

Customer service

Communication

English proficiency

Teamwork

Cash handling

Windows (Word/Excel)

Tools

Bassett systems

Windows (Word/Excel)

Job description

Bassett Furniture – Store Operations Administrator

Customer Service Opportunity | Hourly | Entry Level

The Store Operations Administrator (SOA) is responsible for assisting the manager in the daily operations of the Bassett Home Furnishings retail location, so that the store’s financial objectives, customer experience, and daily tasks are consistently achieved. Our SOAs work with customers to arrange payment for merchandise, provide follow up on customer service issues, schedules deliveries, respond to post delivery and service surveys, as well as provide information on many other issues and questions. They ensure adherence to the Bassett standard in the following areas: customer relations, administrative functions, operational processes, and systems. The ideal candidate must possess a true passion for customer service.

Necessary experience/skills/education/abilities

• · Retail experience is a plus, but not required;
• · Conflict and problem resolution skills;
• · Organizational and time management skills;
• · Commitment to Bassett’s Vision and Values at all times;
• · Valid driver’s license and a maintained clear and safe driving record;
• · Work as a team with an enthusiastic attitude;
• · Effectively communicate with customer, co-workers, and management;
• · Read, understand and write the English language;
• · Utilize Windows based software, including Word and Excel;
• · Navigate and utilize applicable Bassett systems;
• · Occasionally lift and/or pull up to 25 pounds;
• · Occasionally bend or reach overhead;

Essential Functions

• · Assist design consultants with order entry, cash management, and financing applications.
• · Assist ordering parts for customers such as arm caps, table legs, hardware, etc.
• · Direct administrative functions, including management and maintenance of: Petty cash reconciliation, along with reimbursement and balancing of the cash drawer.
• · Assist with sales order entry auditing using the daily transaction report.
• · Work directly with customers to understand, troubleshoot, and resolve post purchase service concerns.
• · Schedule customer deliveries, service calls and conducting customer satisfaction surveys.
• · Processing service orders and maintain communication with customer on service status.
• · Receive purchase orders for parts or store pick-ups.
• · Audit and approve daily business folders and ensuring cash balancing to include all necessary supporting documentation is sent to the Retail Accounting Team including deposits and payments, in conjunction with store manager.
• · Manage operational processes and practices, including: Store expense control, warehouse procedures, inventory accuracy, and building maintenance.
• · Establish relationship and open communication with human resources, distributions centers, visual team, corporate customer care, accounting, etc.
• · Perform other operational duties as assigned;
• · Maintain satisfactory time and attendance.
• · Collaborate with the store manager, regional visual and warehouse operations to assist with facilitation of floor moves and ensure adherence to the floor set guide and visual standards.
• · Awareness of merchandising and marketing for new merchandise tagging and tagging updates.

Benefits include:

• · Paid training
• · Health/Dental/Vision coverage
• · Life Insurance
• · 401(k) plan with company match
• · Tuition assistance
• · Paid time off
• · Generous Employee Discounts
• · Work in a State-of-the Art Showroom
• · Opportunity for growth and advancement.

Bassett Furniture Industries is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category. EEO/AA-M/F/V/D