STORE OPERATIONS ADMINISTRATOR

Bassett Furniture; Town of Amherst (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid training

401(k) plan with company match

Paid time off

Generous Employee Discounts

State-of-the-Art Showroom

Job summary

Bassett Furniture Amherst Showroom is hiring a Store Operations Administrator (SOA) to support daily store operations in Amherst, NY. The role involves assisting with order entry, cash management, scheduling deliveries, and handling customer service issues to meet financial and service targets.

Ideal candidates have a passion for customer service, strong communication skills, and the ability to work with Bassett systems.

Qualifications

• Experience in retail or customer service is a plus, not required.
• Strong conflict and problem resolution skills.
• Excellent organizational and time-management abilities.
• Must communicate effectively with customers, coworkers and management.
• Proficiency with Windows software including Word and Excel.
• Ability to read/write English and to follow Bassett systems.

Responsibilities

• Assist design consultants with order entry and financing applications.
• Schedule deliveries and coordinate service calls.
• Handle petty cash reconciliation and cash drawer balancing.
• Audit daily transaction reports and assist with order entry accuracy.
• Resolve post-delivery service issues and maintain customer satisfaction.

Skills

Conflict resolution

Organizational skills

Time management

Customer service

Communication

Team player

English reading/writing

Microsoft Word/Excel

Tools

Windows-based software

Job description

Amherst Showroom, 3755 Sheridan Drive, Amherst, New York, United States of America

Job Description

Posted Tuesday, August 18, 2026 at 4:00 AM

Bassett Furniture – Store Operations Administrator

Customer Service Opportunity | Hourly | Entry Level

Pay Range $19.00 to $21.00 per hour

The Store Operations Administrator (SOA) is responsible for assisting the manager in the daily operations of the Bassett Home Furnishings retail location, so that the store’s financial objectives, customer experience, and daily tasks are consistently achieved. Our SOAs work with customers to arrange payment for merchandise, provide follow up on customer service issues, schedules deliveries, respond to post delivery and service surveys, as well as provide information on many other issues and questions. They ensure adherence to the Bassett standard in the following areas: customer relations, administrative functions, operational processes, and systems. The ideal candidate must possess a true passion for customer service.

Necessary experience/skills/education/abilities

• Retail experience is a plus, but not required;
• Conflict and problem resolution skills;
• Organizational and time management skills;
• Commitment to Bassett’s Vision and Values at all times;
• Valid driver’s license and a maintained clear and safe driving record;
• Work as a team with an enthusiastic attitude;
• Effectively communicate with customer, co-workers, and management;
• Read, understand and write the English language;
• Utilize Windows based software, including Word and Excel;
• Navigate and utilize applicable Bassett systems;
• Occasionally lift and/or pull up to 25 pounds;
• Occasionally bend or reach overhead;

Essential Functions

• Assist design consultants with order entry, cash management, and financing applications.
• Assist ordering parts for customers such as arm caps, table legs, hardware, etc.
• Direct administrative functions, including management and maintenance of: Petty cash reconciliation, along with reimbursement and balancing of the cash drawer.
• Assist with sales order entry auditing using the daily transaction report.
• Work directly with customers to understand, troubleshoot, and resolve post purchase service concerns.
• Schedule customer deliveries, service calls and conducting customer satisfaction surveys.
• Processing service orders and maintain communication with customer on service status.
• Receive purchase orders for parts or store pick-ups.
• Audit and approve daily business folders and ensuring cash balancing to include all necessary supporting documentation is sent to the Retail Accounting Team including deposits and payments, in conjunction with store manager.
• Manage operational processes and practices, including: Store expense control, warehouse procedures, inventory accuracy, and building maintenance.
• Establish relationship and open communication with human resources, distributions centers, visual team, corporate customer care, accounting, etc.
• Perform other operational duties as assigned;
• Maintain satisfactory time and attendance.
• Collaborate with the store manager, regional visual and warehouse operations to assist with facilitation of floor moves and ensure adherence to the floor set guide and visual standards.
• Awareness of merchandising and marketing for new merchandise tagging and tagging updates.

Benefits include:

• Paid training
• 401(k) plan with company match
• Paid time off
• Generous Employee Discounts
• Work in a State-of-the Art Showroom
• Opportunity for growth and advancement.

Bassett Furniture Industries is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category. EEO/AA-M/F/V/D

Amherst Showroom, 3755 Sheridan Drive, Amherst, New York, United States of America