Store & Online Order Picker — Fast, Friendly Service

Michaels; Orland Park (IL); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

401(k) with employer match

medical coverage

dental coverage

vision coverage

tuition assistance

employee discounts

adoption assistance

commuter benefits

Job summary

Michaels in Orland Park, IL is seeking a Store Team Member to deliver friendly customer service, help customers shop our store, and ensure fast, accurate checkout. You will assist with truck unloading, stocking, and planogram compliance while engaging customers in rewards programs and cross-training in custom framing.

Applicants must be 16+ and enjoy a fast-paced retail environment. Daily responsibilities include omni-channel support, SISO, and maintaining a well-stocked, safe store.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Sales support

In-store merchandising

Job description

Michaels in Orland Park, IL is seeking a Store Team Member to deliver friendly customer service, help customers shop our store, and ensure fast, accurate checkout. You will assist with truck unloading, stocking, and planogram compliance while engaging customers in rewards programs and cross-training in custom framing.

Applicants must be 16+ and enjoy a fast-paced retail environment. Daily responsibilities include omni-channel support, SISO, and maintaining a well-stocked, safe store.