Seasonal Retail Associate: Customer Service & Framing

Michaels; Orland Park (IL); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

Michaels is hiring for a store position in Orland Park, IL. The role focuses on delivering friendly customer service, helping shoppers locate products, and ensuring a fast checkout experience.

Team members participate in truck unload, stocking, and maintaining in-stock, well-merchandised shelves while supporting omni-channel processes like BOPIS and SFS. The position includes responsibilities for engaging customers with the Rewards program, Private Label Credit Cards, and VOC surveys, with

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Retail experience

Cash handling

Framing knowledge

Job description

Michaels is hiring for a store position in Orland Park, IL. The role focuses on delivering friendly customer service, helping shoppers locate products, and ensuring a fast checkout experience.

Team members participate in truck unload, stocking, and maintaining in-stock, well-merchandised shelves while supporting omni-channel processes like BOPIS and SFS. The position includes responsibilities for engaging customers with the Rewards program, Private Label Credit Cards, and VOC surveys, with