Retail Service Pro: Customer Help & Fast Checkout

Michaels

Northern (KY)

Hybrid

USD 25,000 - 32,000

Full time

3 days ago

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Benefits offered by this job

Employee discounts

Partner discount programs

Job summary

Michaels is seeking a Store Team Member to help customers shop, locate products, and ensure a fast, friendly checkout experience. You will assist with truck unloading, stocking, and maintaining store standards while promoting rewards programs and private label credit cards.

You’ll support omni‑channel processes and contribute to a well‑merchandised, in‑stock store environment. The role emphasizes customer service, teamwork, and adherence to SOPs, with opportunities to cross‑train in framing and

Qualifications

Retail or customer service experience preferred.
Ability to assist customers, locate products and provide solutions.
Engage customers in loyalty and credit programs when appropriate.

Responsibilities

Help customers shop, locate products, and provide them with solutions.
Provide a fast and friendly checkout experience; execute cash handling to standards.
Engage customers on rewards, enroll in private label credit cards; educate on VOC.
Assist with omni‑channel processes including BOPIS and Ship From Store.
Participate in truck unload, stocking, and planograms; maintain in‑stock merchandise.
Support shrink and safety programs; adhere to SOPs and company policies.
Interact positively with customers and teammates; model company values.