Store Online Digital Delivery Lead

Apple Inc.; Cupertino (CA); Presencial; USD 150 000 - 226 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

Stock programs

Education reimbursement

Resumo da oferta

Apple Inc. in Cupertino, CA seeks a Digital Delivery Production Lead to drive CLM expansion within ASO Operations. You will own end-to-end processes, identify gaps, and standardize workflows to scale our customer experience across platforms.

Lead cross-functional teams and oversee production for launches, campaigns, and changes. The role emphasizes system knowledge, automation, and best-practice improvements while partnering with Engineering, Marketing, and Optimization teams.

Qualificações

• 7+ years in e-commerce or digital solution delivery.
• Experience collaborating across cross-functional teams including technical, marketing, and operations to deliver projects at scale.
• Experience structuring ambiguous business, operational, and technical challenges to deliver solutions.
• Experience troubleshooting and resolving complex operational or technical issues with attention to detail and a focus on the customer experience.
• Ability to accommodate a flexible work schedule during critical business periods and for a global team.

Responsabilidades

• Partner cross-functionally to identify system or process gaps that could impact customer experience or campaign performance.
• Manage end-to-end launch execution, ensuring solution readiness, implementation quality, and coordinated deployment across digital commerce platforms, while overseeing issue resolution to deliver successful launches.
• Develop working knowledge of the CLM technology stack and guide the production team in navigating new capabilities with Optimization, Product, and Engineering teams.
• Drive best practices in production execution, influencing engineering, marketing, and operations partners to adopt process improvements that reduce risk and increase efficiency.
• Influence cross-functional partner teams with timely, actionable insights, and optimize systems and processes for creating product copy and rich media assets (images/videos) for launches.
• Strategize, test, and gather requirements ahead of delivering new platform features and capabilities that elevate digital customer shopping experiences across multiple platforms.

Conhecimentos

Cross-functional collaboration

End-to-end delivery

Problem solving

Customer experience

Flexible scheduling

Formação académica

Bachelor’s degree or equivalent

Ferramentas

HTML

CSS

API integration

Descrição da oferta de emprego

Apple Inc. in Cupertino, CA seeks a Digital Delivery Production Lead to drive CLM expansion within ASO Operations. You will own end-to-end processes, identify gaps, and standardize workflows to scale our customer experience across platforms.

Lead cross-functional teams and oversee production for launches, campaigns, and changes. The role emphasizes system knowledge, automation, and best-practice improvements while partnering with Engineering, Marketing, and Optimization teams.