Digital CX & eCommerce Growth Lead

Apple; Little Rock (AR); On-site; USD 27,552 - 41,328; Full time

Job summary

Apple is seeking a Consumer Digital CX Specialist in the United States to lead virtual sales initiatives and optimize the digital customer journey across omni-channel programs. In this role you will collaborate with Apple retail teams and partners to drive CRM campaigns, analytics, and web merchandising, delivering measurable growth in the Apple digital channel.

You will manage cross‑functional projects, translate data into actionable plans, and influence stakeholders to align assets and budgets

Qualifications

• 8+ years of sales/retail experience with awareness of promoting to eCommerce marketplaces and retail partners.
• Minimum five years of virtual/web page merchandising or equivalent experience in eCommerce and CRM.
• Proven achievement delivering growth through revolutionary digital merchandising, marketing, and operations.
• Robust analytical capabilities, hassle‑solving capacity, and creativity to translate strategy into measurable motion.
• Talent in web analytics, with Adobe Analytics preferred.
• Excellent verbal and written communication skills and ability to articulate outcomes to commercial enterprise terms.
• Ability to network effectively, build relationships, and impact key stakeholders regarding partner approach, assets, and budgets.
• High‑quality project control skills, including work prioritization and planning.

Responsibilities

• Develop virtual sales with top retail partners, including omni‑channel initiated digitally for in‑shop pickup or drive‑up.
• Define and implement visitor‑generation and CRM campaigns to improve conversions.
• Oversee end‑to‑end virtual shipping and web page execution initiatives.
• Collaborate with retail associates to build and enforce virtual account plans.
• Leverage net analytics and CRM expertise to grow the digital channel with partners.

Skills

eCommerce

CRM

Digital merchandising

Web analytics

Adobe Analytics

Communication

Stakeholder management

Project management

Education

Bachelor's degree

Job description

Apple is seeking a Consumer Digital CX Specialist in the United States to lead virtual sales initiatives and optimize the digital customer journey across omni-channel programs. In this role you will collaborate with Apple retail teams and partners to drive CRM campaigns, analytics, and web merchandising, delivering measurable growth in the Apple digital channel.

You will manage cross‑functional projects, translate data into actionable plans, and influence stakeholders to align assets and budgets