Store Manager - Uncapped Bonuses & Employee Discount

Lids; Colonial Heights (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Retirement plan

Employer-paid benefits

Paid time off

Employee discount

Job summary

Lids Sports Group is seeking a Store Manager to lead store operations, drive sales, and deliver outstanding customer service. You will be responsible for team leadership, scheduling, training, and ensuring adherence to company policies across all store activities.

The role emphasizes achieving KPIs, managing inventory and merchandising, and delivering a safe, engaging in-store experience. Join a team focused on fan-driven retail excellence and growth opportunities.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills, with capacity to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Proven ability to perform independently with minimal supervision.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
• Proven managerial skills.

Responsibilities

• Lead and execute Lids selling strategy to achieve KPIs, sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations.
• Direct in-store team to ensure optimal customer service and support store operations.
• Educate customers on Lids membership programs or in-store offers.
• Plan, schedule, and manage staff to maintain efficient operations.
• Manage scheduling, payroll, and policy compliance.
• Ensure business continuity during disruptions and execute promotions from HQ.
• Adhere to safety policies and maintain store equipment.
• Maintain facilities, supplies, and services and conduct daily audits.
• Handle cash opening/closing and bank drops; prepare store for inventory counts.
• Assist with inventory counts and audits.

Skills

Supervisory skills

Interpersonal communication

Customer service excellence

Independent work

Overnight travel willingness

Flexible schedule

Managerial experience

Job description

Lids Sports Group is seeking a Store Manager to lead store operations, drive sales, and deliver outstanding customer service. You will be responsible for team leadership, scheduling, training, and ensuring adherence to company policies across all store activities.

The role emphasizes achieving KPIs, managing inventory and merchandising, and delivering a safe, engaging in-store experience. Join a team focused on fan-driven retail excellence and growth opportunities.