Store Manager Trainee: Lead Ops & Team Growth

truenorth Convenience Stores; Willoughby (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

True North Convenience Stores in Willoughby, Ohio is seeking a Store Manager who will oversee all store operations, profitability, staffing, training, scheduling, and performance management. This role provides leadership to the store team and ensures execution of True North standards with a focus on customer service and safety.

You will lead a high-performing team, ensure compliance with company standards, maintain safety and cleanliness, manage inventory and cash controls, and drive customer

Qualifications

• Must hold a high school diploma or equivalent.
• Prior customer service or cashier experience.
• Previous experience supervising others.

Responsibilities

• Deliver exceptional customer service per company standards.
• Maintain store safety, cleanliness, and readiness.
• Lead, train, and develop team to meet performance expectations.
• Ensure compliance with policies, safety standards, and laws.
• Plan and manage staffing levels and schedules.
• Provide leadership for store operations and results.
• Recruit, hire, onboard, train, and retain staff.
• Set expectations and priorities for managers and CSRs.
• Conduct performance evaluations and address issues.
• Foster a positive, inclusive work environment.
• Develop future leaders through succession planning.

Skills

Store leadership

Customer service

Staff development

Operations management

Education

High School Diploma

Job description

True North Convenience Stores in Willoughby, Ohio is seeking a Store Manager who will oversee all store operations, profitability, staffing, training, scheduling, and performance management. This role provides leadership to the store team and ensures execution of True North standards with a focus on customer service and safety.

You will lead a high-performing team, ensure compliance with company standards, maintain safety and cleanliness, manage inventory and cash controls, and drive customer