Store Manager & Team Coach | Growth & Customer Focus

EZPAWN Florida, Inc.; Ocala (FL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Free Health Insurance*

Competitive Wages

Generous Bonus Potential

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

No cost for TM only medical insurance

Job summary

EZCORP is seeking a Store Manager in Florida to lead a team of 3 to 10+ sales associates, coach and mentor staff, and deliver outstanding customer service. You will negotiate pawn and sales agreements, analyze profitability, and drive store performance with strong leadership and organizational skills.

The role focuses on coaching, scheduling, pricing, and compliance while maintaining a safe, compliant, and customer-friendly store environment.

Qualifications

• High school diploma or GED.
• 1+ years in a management role.
• Ability to offer and describe various solutions and their benefits to the customer.
• Strategic and tactical management skills.
• Ability to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Background of accountability for meeting targets and metrics.
• Strong marketing and community outreach abilities.
• Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics.
• Pawn experience, a plus.
• Bilingual, a plus.

Responsibilities

• Analyzing reports and profitability statements and providing recommendations and necessary action plans.
• Recruiting, selecting, orienting, and training Team Members while monitoring and appraising their job results.
• Providing ongoing coaching and development to assist Team Members in achieving their performance and career aspirations.
• Ensuring store operational requirements are met by scheduling and assigning Team Members and following up on their work results.
• Ensuring pricing and timely markdowns follow guidelines.
• Securing merchandise by implementing security systems and measures.
• Marketing and displaying merchandise to ensure store standards are met while protecting Team Members and customers by providing a safe and clean store environment.
• Complying with all legal requirements.
• Maintaining operations by initiating, coordinating, and enforcing all program, operational and personnel policies and procedures.

Skills

Leadership

Coaching

Negotiation

Customer service

Time management

Communication

Education

High school diploma or GED

Job description

EZCORP is seeking a Store Manager in Florida to lead a team of 3 to 10+ sales associates, coach and mentor staff, and deliver outstanding customer service. You will negotiate pawn and sales agreements, analyze profitability, and drive store performance with strong leadership and organizational skills.

The role focuses on coaching, scheduling, pricing, and compliance while maintaining a safe, compliant, and customer-friendly store environment.