Store Manager - South Coast Plaza

CULT GAIA; California (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

Cult Gaia is seeking a Store Manager for the South Coast Plaza location, opening in June. This role leads the sales team, drives store profitability, and partners with HQ to elevate the customer experience. The ideal candidate trains staff, maintains brand standards, and builds a loyal client base.

Responsibilities include achieving sales goals, staffing the store, monitoring results, and ensuring exceptional customer service. A passion for fashion and strong leadership are required.

Qualifications

• Minimum 5+ years of retail management or comparable experience.
• Superior client, product awareness, and ability to match this knowledge to customers’ needs.
• Proven ability to drive loyalty-building, positive and inclusive customer experiences.
• Computer literacy and a competent understanding of e-commerce.
• Excellent verbal, interpersonal, and written communication skills.
• A high-energy team player with organizational and project management skills and ability to work independently.
• Detail-oriented problem solver.
• Experience meeting retail goals and other financial targets.
• Demonstrated experience training employees.
• Actively gets tasks done with urgency.
• Organized with strong time management to deliver impact.
• Strong interest in fashion and knowledge of industry trends.

Responsibilities

• Meet personal and store sales goals.
• Ensure retail store is accurately staffed.
• Assist in tracking, monitoring, and communicating business results.
• Develop and maintain long-lasting client relationships by establishing a returning client base.
• Contribute to monthly sales at a minimum of 20%.
• Maintain KPI above company standard and develop staff to do the same.
• Satisfy company KPI requirements.
• Ensure customers receive outstanding service.
• Maintain an active sales floor presence to coach staff in client relationships.
• Ensure brand image and grooming standards reflect Cult Gaia.
• Implement all merchandising directives to company standard.
• Monitor front and back of house organization and upkeep.
• Encourage associates to take ownership of their sales performance.
• Know and execute daily opening and closing procedures.
• Assist with receipt of shipment, recalls, OMNI orders, and back-of-house organization.

Skills

Retail management

Client relationships

Leadership

Communication skills

E-commerce understanding

Organizational skills

Time management

Training employees

Job description

Company: Born in Los Angeles, Cult Gaia is known for beautiful heirloom pieces that will live in your closet forever. The cornerstone of Cult Gaia's DNA is creating objects d'art that makes you look twice. Since its inception, CG has grown from accessories into a lifestyle brand, selling everything from ready-to-wear to shoes, a world of Gaia.

Cult Gaia is looking for a Store Manager for the South Coast Plaza retail store opening in June. The Store Manager is responsible for driving the business as an active member of the sales team to ensure business growth and profitability, while exhibiting a strong sense of leadership. The Store Manager will partner with HQ and sales team to enhance overall customer experience. The Store manager will help with the training and development of sales team. The Store Manager should have expert knowledge of the Cult Gaia brand, the aesthetic, and its pieces.

What You Will Do

• Meet personal and store sales goals
• Ensure that the retail store is accurately staffed.
• Assist in the tracking, monitoring, and communication of business results
• Develop and maintain long lasting client relationships by establishing a returning client base
• Develop and maintain client relationships, contributing to monthly sales at a minimum of 20%
• Personally maintain a KPI above company standard and develop staff to do the same
• Satisfy company KPI requirements
• Ensure that each customer receives outstanding customer service
• Maintain an active sales floor presence to assist and coach staff in developing strong client relationships
• Ensure image and grooming standards are professional and reflective of the brand image
• Implement and maintain all merchandising directives to company standard
• Monitor organization and upkeep of both the front and back of house
• Encourage associates to take ownership of their sales performance
• Responsible for knowing and executing daily operations of opening and closing procedures
• Assisting with receipt of shipment, recalls, OMNI orders, and general organization of back of house

What You Can Bring

• Minimum 5+ years of retail management or comparable experience
• Superior client, product awareness, and exceptional ability to match this knowledge to customers’ needs
• Proven ability to drive loyalty-building, positive and inclusive customer experiences
• Computer literacy and a competent understanding of e-commerce
• Excellent verbal, interpersonal, and written communication skills.
• A high-energy team player who possesses excellent organizational and project management skills, and who can work independently, troubleshoot, and work in a fast-moving, multi-tasking environment with numerous deadlines.
• Detail-oriented problem solver.
• Experience meeting retail goals and other financial targets
• Demonstrated experience training employees
• Actively gets tasks done and is driven by a sense of urgency.
• Organized with excellent time management skills to deliver maximum impact.
• Strong interest in fashion as well as strong knowledge of industry trends.