Melrose Keyholder

CULT GAIA; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Cult Gaia in Los Angeles is seeking a proactive Key Holder to help run the boutique and deliver exceptional service. You will oversee daily store operations, support opening/closing, and ensure adherence to visual standards while providing styling guidance.

The role requires strong communication, weekend/holiday availability, and a passion for women’s fashion. You will train staff, drive KPI performance, and contribute to a welcoming, efficient shopping experience.

Qualifications

• Previous retail experience in a direct customer interactive environment preferred.
• Excellent customer service skills and ability to create seamless experiences.

Responsibilities

• Oversee daily store operations and open/close procedures.
• Drive KPI performance and merchandising standards.
• Provide styling guidance and personalize shopping experiences.
• Train and develop staff to meet company standards.
• Ensure inventory accuracy and visual merchandising compliance.
• Maintain a fast-paced, organized work environment.

Skills

Retail Experience

Customer Service

Team Leadership

Communication

Time Management

Fashion Knowledge

Job description

Company: Born in Los Angeles, Cult Gaia is known for beautiful heirloom pieces that will live in your closet forever. The cornerstone of Cult Gaia's DNA is creating objects d'art that makes you look twice. Since its inception, CG has grown from accessories into a lifestyle brand, selling everything from ready-to-wear to shoes, a world of Gaia.

Location: Melrose

About the Role:

As a Key Holder at Cult Gaia, you will hold a pivotal position in ensuring the smooth operation of our boutique while delivering an exceptional standard of service to our discerning clientele. With a profound understanding of women’s fashion and a keen appreciation for our brand identity, you will serve as a beacon of style expertise, providing personalized guidance and styling recommendations to enhance each customer's shopping journey. Your responsibilities will encompass overseeing daily store operations, including opening and closing procedures, inventory management, and ensuring adherence to visual merchandising standards.

Responsibilities:

• Utilize company selling culture and training tools to meet and exceed KPI expectations
• Maintain a primary focus on training and development on sales proficiency process
• Complete all training and demonstrate the ability to effectively execute company expectations
• Executes style guide directives by overseeing all aspects of merchandising, visual and labeling
• Ensure daily task lists are completed by store teams
• Ensure inventory accuracy according to company asset protection standard work
• Self-assess daily results and partner with Leadership on behavioral expectations to improve
• Complete a monthly proficiency plan by utilizing the end of the month sales reporting tools and self-assessing personal strength and opportunities
• Help to build a culture throughout the store that drives the following positive company expected outcomes
• Actively support and contribute to the store with the goal of helping the entire team delight guests and achieve revenue targets
• Utilize all tools to the company standard
• Ensure check-out/in processes are executed
• Ability to work weekends and most holidays
• Able to work in a fast-paced environment
• Be fully responsible for shifts in our store (open/close)

Required Skills:

• Previous retail experience in a direct customer interactive environment preferred
• Previous experience as an assistant manager/key holder of a retail store preferredHigh volume experience is preferred
• An equivalent combination of education and experience will be considered
• Excellent customer service skills and do what it takes to create seamless experiences for customers
• Positive attitude and friendly demeanor
• Excellent verbal, interpersonal, and written communication skills
• A high-energy team player who possesses excellent organizational and project management skills, and who can work independently, troubleshoot, and work in a fast-moving, multi-tasking environment with numerous deadlines
• Detail-oriented problem solver
• Actively gets tasks done and is driven by a sense of urgency
• Organized with excellent time management skills to deliver maximum impact
• Strong interest in fashion as well as strong knowledge of industry trends

What We Offer: