Store Manager, Retail — Flexible Schedule & Growth

Dunkin' Donuts Incorporated; Boston (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible Schedule – No late nights!

Starting at $50,000

Free Shift Meals

Best in Class Training & Continuous学习

Advancement Opportunities

Paid Time Off

401(k) Retirement Plan

Medical and Dental

Cash Referral Program

Bonus Potential

Job summary

Watermark Donut Company, LLC is seeking a Store Manager to lead our Boston network. You will handle all store operations, staff supervision, customer service, and financial management to ensure top performance and guest satisfaction.

The role requires strong leadership, 3–5 years of supervisory experience, and the ability to drive sales while maintaining Dunkin’ brand standards. Competitive benefits and a supportive team environment are offered.

Qualifications

• High School diploma or equivalent; college degree in business preferred.
• Must be 18+ years old.
• 3–5 years supervisory restaurant/retail/hospitality experience desirable.
• Strong initiative, leadership and organizational skills.
• Good judgment and reasoning ability.
• Excellent oral and written communication and interpersonal skills.
• Ability to read and write English and perform basic arithmetic for store operations.
• Ability to work irregular schedule, including nights and weekends and at varied store locations.
• Certified Retail Managers training (DDU), Food Handler (Serve Safe) certifications; company training provided.
• Ability to effectively communicate with guests.
• Basic math skills required.
• Basic understanding of financial management.

Responsibilities

• Ensure full compliance with Dunkin’ brand standards, procedures, and policies.
• Lead by example to deliver exceptional guest experiences.
• Maximize sales and profitability with promotional programs and district guidance.
• Oversee daily store operations including inventory, cash handling, and labor controls.
• Maintain staffing levels through recruiting, hiring, onboarding and training.
• Train and develop team members for operational excellence and career growth.
• Enforce safety, sanitation and food-handling standards per policy and law.
• Monitor product quality and equipment functionality for safety compliance.
• Foster a positive, inclusive work environment with clear expectations and feedback.
• Communicate with customers to ensure satisfaction and resolve issues.
• Respond to emergencies and store incidents; participate in safety programs.
• Participate in meetings and strategic initiatives with leadership.

Skills

Leadership

Organizational skills

Communication

Customer service

English literacy

Basic math

Education

High School Diploma

College degree in business

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Watermark Donut Company, LLC is seeking a Store Manager to lead our Boston network. You will handle all store operations, staff supervision, customer service, and financial management to ensure top performance and guest satisfaction.

The role requires strong leadership, 3–5 years of supervisory experience, and the ability to drive sales while maintaining Dunkin’ brand standards. Competitive benefits and a supportive team environment are offered.