Boston Assistant Store Manager - Flexible Schedule & Growth

Dunkin' Donuts Incorporated; Massachusetts; On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Flexible Schedule – No late nights!

Free Shift Meals

Best in Class Training & Continuous学习

Advancement Opportunities

Paid Time Off

401(k) Retirement Plan

Education Discounts through Southern N

Medical and Dental

Cash Referral Program

Bonus Potential

Job summary

Watermark Donut Company, LLC is hiring an Assistant Store Manager to join our Boston network. You will oversee daily store operations, support the Restaurant Manager, drive sales, guest service, and staff development to deliver high quality Dunkin’ brand experience.

In this role you will supervise team members, manage scheduling, ensure safety and sanitation standards, and assist with training, inventory, and budget adherence across a fast-paced retail environment in Massachusetts.

Qualifications

• High School degree or equivalent.
• Food service experience desirable.
• Ability to read and write English and perform basic arithmetic necessary for store operation and management.
• Good oral and written communication skills.
• Good judgment and reasoning ability.
• Good analytical skills and business acumen
• Good interpersonal skills, ability to lead and supervise others.
• Ability to work irregular schedule, including nights and weekends and at varied store locations within the company.
• Food Handler (Allergen/Serve Safe Certified)* Company training is provided
• Works well with others in a fun fast paced team environment.
• Ontime, demonstrates honesty and positive attitude.
• Willingness to learn and embrace change.
• Ability to train and develop a team.
• Guest focused
• Time Management, Problem solving, Motivating others
• Requires basic computer skills, including proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to learn and navigate various software applications.

Responsibilities

• Able to perform all responsibilities of restaurant team members to ensure understanding and coverage of all store functions.
• Lead team meetings and coordinate with the Restaurant Manager to communicate priorities, goals, and results to all restaurant staff.
• Oversee and execute Brand Training Programs — including scheduling, training, validating, and certifying team and shift lead staff to ensure compliance with brand standards.
• Create and maintain a guest-focused culture, ensuring exceptional service, quality products, and a welcoming environment.
• Collaborate with the Restaurant Manager and/or District Manager to execute new product rollouts, including training, marketing, and sampling initiatives, as well as proper POP setup per brand standards.
• Maintain a safe, secure, and healthy environment by following and enforcing all safety, food safety, and sanitation requirements.
• Control costs and monitor budgets to maximize profitability; ensure restaurant financial goals and budgets are met as determined by the Franchisee.
• Complete and oversee inventory management and related reports on a periodic basis; ensure adequate restocking of supplies and products
• Support the Restaurant Manager and/or District Manager in creating and maintaining weekly labor schedules to meet guest demand and service standards, assigning staff appropriately, and managing supplier and vendor orders.
• Conduct self-assessments and develop corresponding action plans to maintain continuous improvement and operational excellence.
• Manage cash handling and control procedures, including cash over/short, daily cash reports, and bank deposits, ensuring all staff follow franchise cash management policies
• Engage with Dunkin’ Brands Field Operations and Franchisee representatives as appropriate to support compliance, audits, and operational initiatives.
• Coach and evaluate team and shift lead performance, assisting in performance appraisals and identifying opportunities for career development and advancement within the company.
• Provide daily leadership and coaching to drive sales performance, profitability, and guest satisfaction through positive team engagement
• Assist the Store Manager/District Manager in all aspects of operations, including staffing, scheduling, training, performance management, and compliance with all Dunkin’ and company operating standards.
• Handle and resolve customer complaints and concerns promptly and professionally, ensuring issues are followed through to resolution.
• Maintain positive daily contact with customers and employees, modeling professionalism and strong service standards.
• Actively participate in company safety and sanitation programs, responding to emergency situations as needed and reporting any incidents promptly.
• Participate in special projects or additional assignments as directed by management to support store or corporate initiatives.

Skills

High School degree

Food service experience

English literacy

Communication skills

Leadership

Time management

Team supervision

Willingness to learn

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Watermark Donut Company, LLC is hiring an Assistant Store Manager to join our Boston network. You will oversee daily store operations, support the Restaurant Manager, drive sales, guest service, and staff development to deliver high quality Dunkin’ brand experience.

In this role you will supervise team members, manage scheduling, ensure safety and sanitation standards, and assist with training, inventory, and budget adherence across a fast-paced retail environment in Massachusetts.