Boston Donut Shop Store Manager: Lead Operations & Growth

Baskin-Robbins; Somerville (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible Schedule – No late nights!

Free Shift Meals

Best in Class Training & Continuous学习

Advancement Opportunities

Paid Time Off

401(k) Retirement Plan

Education Discounts through Southernnh

Medical and Dental

Cash Referral Program

Bonus Potential

Job summary

Watermark Donut Company, LLC is hiring a Store Manager for the Boston network. You will oversee store operations, lead the team, manage sales and profitability, ensure brand standards, and drive guest satisfaction in a fast-paced retail environment.

The role requires supervisory experience in restaurant/retail, strong leadership, and the ability to train and motivate staff while maintaining compliance with safety and quality standards.

Qualifications

• High School Graduate or equivalent.
• College degree in business or related discipline preferred.
• 18 years or older
• Three to five years of supervisory restaurant, retail, or hospitality experience desirable.
• Must possess strong initiative, leadership and organizational skills.
• Good judgment and reasoning ability.
• Good oral and written communication and interpersonal skills.
• Ability to read and write English and perform basic arithmetic necessary for store operation and management.
• Ability to work irregular schedule, including nights and weekends and at varied store locations within the company.
• Certified Retail Managers training (DDU), Food Handler (Allergen/Serve Safe Certified)* Company training is provided
• Ability to effectively communicate with our guests.
• Ability to do basic math.
• Basic understanding of financial management.
• Requires basic computer skills, including proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to learn and navigate various software applications.

Responsibilities

• Ensure full compliance with Dunkin' brand standards, operating procedures, and all company policies.
• Lead by example to deliver an exceptional guest experience through consistent, high-quality service and product standards.
• Maximize sales and profitability by identifying and implementing business opportunities and promotional programs in coordination with the District Manager.
• Oversee daily store operations, including inventory management, cash handling, and labor controls, while safeguarding company assets such as equipment, inventory, cash, and confidential information.
• Maintain proper staffing levels by recruiting, hiring, onboarding, and training qualified employees in alignment with company standards and applicable employment laws.
• Train, coach, and develop team members to achieve operational excellence, ensure compliance with company programs, and support career growth opportunities within the organization.
• Enforce all safety, sanitation, and food-handling standards in compliance with Dunkin', corporate policy, and federal, state, and local health regulations.
• Monitor product quality and equipment functionality to ensure compliance with safety and food safety requirements.
• Foster a positive and inclusive work environment by communicating clear expectations, providing ongoing feedback, recognizing performance, and resolving conflicts effectively.
• Ensure compliance with OSHA, ADA, and all federal and Massachusetts labor laws related to workplace safety, scheduling, and employee relations.
• Maintain regular communication with customers to ensure satisfaction, promptly addressing complaints or service issues, and reinforcing consistent customer service standards across all employees.
• Respond to and report emergency situations or store incidents, including alarm calls, safety hazards, equipment issues, or accidents, as needed.
• Actively participate in company meetings, safety programs, and special projects, collaborating with the District Manager and corporate leadership on strategic initiatives.
• Perform other related duties as assigned to support the success of the business.

Skills

Initiative

Leadership

Organizational skills

Communication skills

Problem solving

Attention to detail

Basic arithmetic

Guest service

Reading/writing English

Team collaboration

Education

High school or equivalent

College degree in business or related discipline preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Watermark Donut Company, LLC is hiring a Store Manager for the Boston network. You will oversee store operations, lead the team, manage sales and profitability, ensure brand standards, and drive guest satisfaction in a fast-paced retail environment.

The role requires supervisory experience in restaurant/retail, strong leadership, and the ability to train and motivate staff while maintaining compliance with safety and quality standards.