Omni-Channel Store Leader: Drive Fashion Experience
H&M
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Benefits offered by this job
Job summary
H&M USA is seeking a Store Manager to lead and inspire the full store team, delivering an exceptional omni-channel customer experience aligned with global and regional guidelines. You will drive sales performance, uphold visual standards, and cultivate an inclusive culture that champions collaboration and entrepreneurial spirit.
You will analyze sales, plan actions to improve results, and ensure excellent service across all store areas while actively promoting loyalty programs and sustainability
Qualifications
- Proven experience leading a retail team and driving sales
- Strong people-management and coaching abilities
- Ability to analyze sales data and translate into action
- Excellent communication and customer-service focus
- Experience working in a fast-paced consumer environment
Responsibilities
- Oversee the total omni customer experience in-store and ensure visual and commercial standards
- Lead and develop the store team, promote collaboration and entrepreneurial spirit
- Set and monitor sales budgets, create plans to optimize results
- Ensure top-notch customer service and guide customers through fashion stories
- Promote loyalty programs and in-store sustainability initiatives
- Manage scheduling to align with budgeted hours and activities
- Maintain store maintenance, routines, and safety compliance
- Monitor competitor activity and local market trends
Skills
Job description
H&M USA is seeking a Store Manager to lead and inspire the full store team, delivering an exceptional omni-channel customer experience aligned with global and regional guidelines. You will drive sales performance, uphold visual standards, and cultivate an inclusive culture that champions collaboration and entrepreneurial spirit.
You will analyze sales, plan actions to improve results, and ensure excellent service across all store areas while actively promoting loyalty programs and sustainability
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