Store Manager - Multi-Unit Retail Ops & Growth

The UPS Store 7171; Greenvale (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

The UPS Store Network in the New York area seeks a Store Manager to lead daily operations, develop the team, and deliver exceptional customer experiences. You’ll be supported by an Ops Manager, Unit Managers, and proven systems.

This long-term role emphasizes coaching, process discipline, and strong performance metrics, with clear career paths toward multi-unit leadership within the franchise network. Competitive pay based on experience.

Qualifications

• Leadership experience in retail or service environments.
• Coaching and developing high-performing teams.
• Strong operational and KPI-focused mindset.

Responsibilities

• Coach, train, and mentor team members to hit performance goals.
• Build an accountable, engaged, high-energy culture.
• Participate in hiring, onboarding, and ongoing coaching.
• Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns.
• Maintain store standards, compliance, and cleanliness.
• Execute daily workflows and ensure smooth store operations.
• Drive upselling, engagement, and customer satisfaction.
• Improve key store metrics (ACT, A/G Ratio, Print Sales, Mailbox Renewals).
• Ensure every customer receives a premium UPS Store experience.
• Analyze performance reports and implement improvements.
• Control labor, supplies, inventory, and operational costs.
• Set daily priorities and maintain strong store execution.

Skills

Leadership

Coaching

Operations

Customer service

Team development

Tools

POS systems

Job description

The UPS Store Network in the New York area seeks a Store Manager to lead daily operations, develop the team, and deliver exceptional customer experiences. You’ll be supported by an Ops Manager, Unit Managers, and proven systems.

This long-term role emphasizes coaching, process discipline, and strong performance metrics, with clear career paths toward multi-unit leadership within the franchise network. Competitive pay based on experience.