Retail Store Manager - The UPS Store (Roslyn)

The UPS Store 7171; Greenvale (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

The UPS Store Network in the New York area seeks a Store Manager to lead daily operations, develop the team, and deliver exceptional customer experiences. You’ll be supported by an Ops Manager, Unit Managers, and proven systems.

This long-term role emphasizes coaching, process discipline, and strong performance metrics, with clear career paths toward multi-unit leadership within the franchise network. Competitive pay based on experience.

Qualifications

• Leadership experience in retail or service environments.
• Coaching and developing high-performing teams.
• Strong operational and KPI-focused mindset.

Responsibilities

• Coach, train, and mentor team members to hit performance goals.
• Build an accountable, engaged, high-energy culture.
• Participate in hiring, onboarding, and ongoing coaching.
• Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns.
• Maintain store standards, compliance, and cleanliness.
• Execute daily workflows and ensure smooth store operations.
• Drive upselling, engagement, and customer satisfaction.
• Improve key store metrics (ACT, A/G Ratio, Print Sales, Mailbox Renewals).
• Ensure every customer receives a premium UPS Store experience.
• Analyze performance reports and implement improvements.
• Control labor, supplies, inventory, and operational costs.
• Set daily priorities and maintain strong store execution.

Skills

Leadership

Coaching

Operations

Customer service

Team development

Tools

POS systems

Job description

Store Manager - Retail Operations (The UPS Store Network)

Located at the corner of Glen Cove Road and Northern Boulevard.

Pay: Competitive, based on experience

11-Location, High-Performing Franchise Network

We’re a top-performing network of 11 UPS Stores seeking a strong Store Manager who thrives in leadership, operations, team development, and customer experience. You’ll run the daily performance of a center while being supported by an Operations Manager, Unit Managers, and structured systems.

This is a long-term career role with real advancement — not a typical retail job.

Why This Opportunity Stands Out

You’ll step into an organization with:

• A dedicated support structure (Ops Manager + Unit Managers)
• Strong training, coaching, and development programs
• Clear operational standards, systems, and KPIs
• Consistent mentorship and real visibility into multi-unit operations
• Growth opportunities toward Unit Manager, Multi-Unit Leader, or specialty ops roles

What You’ll Be Responsible For

Leadership & Team Development

• Coach, train, and mentor team members to hit performance goals
• Build an accountable, engaged, high-energy culture
• Participate in hiring, onboarding, and ongoing coaching

Operational Excellence

• Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns
• Maintain store standards, compliance, and cleanliness
• Execute daily workflows and ensure smooth store operations

Sales & Customer Experience

• Drive upselling, engagement, and customer satisfaction
• Improve key store metrics (ACT, A/G Ratio, Print Sales, Mailbox Renewals)
• Ensure every customer receives a premium UPS Store experience

Business & Performance Management

• Analyze performance reports and implement improvements
• Control labor, supplies, inventory, and operational costs
• Set daily priorities and maintain strong store execution

Who Thrives in This Role

You may come from:

• Retail management
• Hospitality or service leadership
• Logistics or shipping operations
• Customer service leadership
• Assistant manager or manager roles in fast-paced environments

Ideal candidates are:

• Strong communicators
• Naturally great coaches
• Confident decision-makers
• KPI-driven
• Positive, reliable, and customer-focused

What We Offer

• A structured, supported management environment
• A high-performing, well-resourced network
• Clear career path & opportunities for advancement
• Training, coaching, and ongoing development
• Competitive pay based on experience

Ready to Lead With Us?

If you’re a strong leader with operational discipline and you want to grow within a multi-unit environment, we’d love to connect.