Store Manager: Lead Teams, Elevate Customer Experience

Carter; San Diego (CA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

30% discount on Carter's brands

Health benefits

Referral bonuses

Advance You Program (GED or degree)

Job summary

Carter's is seeking a Store Manager in San Diego to lead a dynamic team and deliver exceptional service for families. You will recruit, coach, and develop staff while ensuring strong store performance, merchandising, and guest experience on the sales floor.

You will drive loyalty initiatives, manage payroll and budgets, and analyze KPIs to identify behaviors that improve results. This role emphasizes inclusivity, safety, and career growth within Carter's retail environment.

Qualifications

• Minimum of 3 years of retail or related management experience.
• High school diploma or GED.
• Ability to lift 40 pounds and stand for extended periods.

Responsibilities

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team.
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement.
• Grow leaders through providing direction, delegation, and investing in their development.
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit.
• Execute Company's direction on merchandising and operations; manage payroll and budgets.
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results.
• Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available.
• Reduce loss through a consistent level of customer service, education, and operational controls.

Skills

Leadership

Retail management

Customer focus

Communication

Analytics

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter's is seeking a Store Manager in San Diego to lead a dynamic team and deliver exceptional service for families. You will recruit, coach, and develop staff while ensuring strong store performance, merchandising, and guest experience on the sales floor.

You will drive loyalty initiatives, manage payroll and budgets, and analyze KPIs to identify behaviors that improve results. This role emphasizes inclusivity, safety, and career growth within Carter's retail environment.