Store Leader: Grow Teams, Elevate Customer Experience

Carter's Retail Inc.; Grover Beach (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Discount on products

Flexible schedule options

Career development programs

Job summary

Carter’s Retail Inc. is seeking a Store Manager in California to lead a high-performing team and drive exceptional customer service. You will coach staff, manage operations, and align team goals with brand standards on product, promotions, and loyalty initiatives.

You will cultivate a welcoming store culture, develop talent, and ensure engaging experiences for families shopping Carter’s brand across baby and children's apparel. This role is on-site and ties to our multibrand family legacy.

Qualifications

• 3+ years of retail or related management experience leading direct reports.
• High school diploma or GED is required.
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.).

Responsibilities

• Build a talent pipeline through networking and recruiting.
• Develop succession plans by training and developing your team.
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement.
• Grow leaders through providing direction, delegation, and investing in their development.
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit.
• Execute Company’s direction on merchandising and operations.
• Manage payroll and budgets.
• Understand and analyze KPIs and identify behaviors to drive results.
• Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available.
• Reduce loss through a consistent level of customer service, education, and operational controls.]
• Carter’s for all: Carter's is an Equal Opportunity and affirmative action employer. (Minority/Female/Disability/Veteran).

Skills

Leadership

Communication

Customer focus

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter’s Retail Inc. is seeking a Store Manager in California to lead a high-performing team and drive exceptional customer service. You will coach staff, manage operations, and align team goals with brand standards on product, promotions, and loyalty initiatives.

You will cultivate a welcoming store culture, develop talent, and ensure engaging experiences for families shopping Carter’s brand across baby and children's apparel. This role is on-site and ties to our multibrand family legacy.