Store Manager: Lead Teams, Drive Sales & Customer Experience

Citi Trends; Fort Wayne (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health and dental insurance

Paid vacation

401(k) plan

Paid training

Career growth opportunities

Job summary

Citi Trends is seeking a Store Manager in Fort Wayne, IN to lead daily store operations, drive sales, and manage a high-performing team. You will oversee coaching, staffing, and ensuring an outstanding customer experience in a fast-paced retail environment.

This role requires 3–5 years of Store Manager experience and strong leadership and communication skills. The position involves flexible scheduling, including evenings and weekends, with competitive pay and benefits.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of experience as a Store Manager or equivalent retail leadership role.
• 5–7 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.

Responsibilities

• Lead daily store operations to ensure sales goals, profit objectives, and customer experience standards are consistently achieved.
• Monitor sales performance and take action to drive results and address opportunities.
• Maintain financial controls, including payroll management, shrink control, and operating expenses.
• Ensure proper inventory controls, inventory transactions, and compliance with shrink prevention standards.
• Uphold all Citi Trends operational policies, procedures, and standards.
• Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelines.
• Direct and supervise associates engaged in sales, inventory, cash handling, and customer service.
• Build and maintain appropriate staffing levels to support store operations and performance.
• Provide ongoing coaching, feedback, and performance management to develop store associates.
• Ensure customers consistently receive excellent service in a safe, organized, and welcoming environment.
• Reinforce adherence to company policies, procedures, and loss prevention standards.
• Ensure consistent execution of merchandising, operational, and visual standards.
• Address customer concerns professionally and promptly.

Skills

Store Leadership

People Leadership

Communication

Time Management

Adaptability

Education

High school diploma or equivalent

Job description

Citi Trends is seeking a Store Manager in Fort Wayne, IN to lead daily store operations, drive sales, and manage a high-performing team. You will oversee coaching, staffing, and ensuring an outstanding customer experience in a fast-paced retail environment.

This role requires 3–5 years of Store Manager experience and strong leadership and communication skills. The position involves flexible scheduling, including evenings and weekends, with competitive pay and benefits.