Store Manager: Drive Sales, Lead Teams, Elevate Service

Citi Trends; South Bend (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) plan

Paid training

Paid vacation

Job summary

Citi Trends in South Bend, IN is seeking a Store Manager to lead daily store operations, drive sales, and coach a high-performing team. You will manage payroll, inventory, customer experience, and compliance while delivering profitable results.

Ideal candidates have 3–5 years in store leadership, 5–7 years retail experience, and strong communication and math skills. The role requires nights/weekends and a commitment to operational excellence and customer service.

Qualifications

• High school diploma or equivalent is required.
• 3–5 years of experience as a Store Manager or equivalent retail leadership role.
• 5–7 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.

Responsibilities

• Lead daily store operations to meet sales, profit, and customer experience standards.
• Monitor sales performance and take actions to drive results.
• Maintain payroll, shrink control, and operating expenses.
• Ensure inventory controls and shrink prevention compliance.
• Uphold Citi Trends policies, procedures, and standards.
• Recruit, interview, hire, onboard, coach, and, when necessary, terminate associates.
• Direct and supervise associates in sales, inventory, cash handling, and service.
• Build staffing levels to support operations and performance.
• Provide ongoing coaching and performance management.
• Maintain safe, organized, and welcoming customer environment.
• Ensure adherence to policies and loss prevention standards.
• Execute merchandising, operational, and visual standards consistently.
• Address customer concerns professionally and promptly.

Skills

3–5 years of experience as a Store/ret

Education

High school diploma or equivalent

Job description

Citi Trends in South Bend, IN is seeking a Store Manager to lead daily store operations, drive sales, and coach a high-performing team. You will manage payroll, inventory, customer experience, and compliance while delivering profitable results.

Ideal candidates have 3–5 years in store leadership, 5–7 years retail experience, and strong communication and math skills. The role requires nights/weekends and a commitment to operational excellence and customer service.