Store Manager: Lead Teams, Elevate Customer Experience

Carter; Boston (MA); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Employee discount

Referral bonuses

GED/tuition-free program

Paid time off

Job summary

Carter's is seeking a Store Manager in Boston, MA to lead a high-performing team and deliver standout service for growing families. You will recruit, coach, and develop talent while executing merchandising and store operations to meet business goals.

You'll foster an inclusive environment, own KPIs, manage payroll and budgets, and guide the Leader on Duty program to ensure a seamless omnichannel experience for customers. A minimum of 3 years in retail management is required.

Qualifications

• Minimum of 3 years of retail or related management experience leading direct reports.
• A positive and solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership and supervisory skills including leading, directing, and executing multiple tasks.
• Proficient computer and technology skills (Outlook, Excel, Web navigation).

Responsibilities

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team.
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance.
• Grow leaders through providing direction, delegation, and investing in their development.
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit.
• Execute Company's direction on merchandising and operations; manage payroll and budgets.
• Understand and analyze KPIs and identify behaviors to drive results.

Skills

Leadership

Communication

Coaching

Customer service

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter's is seeking a Store Manager in Boston, MA to lead a high-performing team and deliver standout service for growing families. You will recruit, coach, and develop talent while executing merchandising and store operations to meet business goals.

You'll foster an inclusive environment, own KPIs, manage payroll and budgets, and guide the Leader on Duty program to ensure a seamless omnichannel experience for customers. A minimum of 3 years in retail management is required.