Store Manager: Lead Team, Elevate Experience, Drive Profit

Workstream; Independence (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

IHOP is seeking an experienced Store Manager to run daily operations, lead a team, and deliver a superior customer experience. The role focuses on staff supervision, stock control, and achieving sales targets while maintaining profitability and high service standards.

The candidate will engage with customers, manage budgets, uphold safety regulations, and drive promotional initiatives. A strong store leadership background and a passion for hospitality are essential.

Qualifications

• Commercial awareness and customer-focused mindset required.
• Strong communication and interpersonal skills.
• Proven ability to manage resources, staff and budgets.
• Excellent organizational and multitasking abilities.
• Team leadership with a collaborative approach.
• Strong verbal communication skills for staff and customers.
• Solid numerical skills for sales tracking and reporting.
• Proficiency with standard IT tools and point-of-sale systems.
• Genuine enthusiasm for guest service and store success.
• Ability to delegate, make decisions and lead by example.
• Proactive initiative and strong problem-solving abilities.
• Demonstrated initiative and leadership in past roles.
• Commitment to consistent, professional store performance.

Responsibilities

• Oversee daily store operations and ensure smooth service delivery.
• Manage resources, including staff schedules and stock levels.
• Greet customers, provide assistance and upsell where appropriate.
• Maintain financial and sales records for performance review.
• Address customer complaints and resolve issues promptly.
• Monitor stock levels and pricing to maximize profitability.
• Lead the team to meet and exceed sales targets.
• Ensure store complies with health and safety regulations.
• Prepare promotional displays and materials for campaigns.
• Coordinate with management on promotions and staffing needs.
• Support staff development and provide feedback and training.
• Foster a positive, customer-focused store culture.

Skills

Commercial awareness

Confidence

Resourcefulness

Organization

Teamwork

Verbal communication

Numerical skills

IT skills

Enthusiasm

Executive skills

Problem solving

Initiative

Lead by example

Job description

IHOP is seeking an experienced Store Manager to run daily operations, lead a team, and deliver a superior customer experience. The role focuses on staff supervision, stock control, and achieving sales targets while maintaining profitability and high service standards.

The candidate will engage with customers, manage budgets, uphold safety regulations, and drive promotional initiatives. A strong store leadership background and a passion for hospitality are essential.